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Actionable Tactics on Hotel Reputation, Reviews, Guest Messaging, and more!

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How Lexen Hotel-North Hollywood Elevates Its Guest Experience By Implementing GuestTouch's Platform

This case study narrates how Lexen hotel tenaciously embarked on a journey from point A to point B to elevate its guest experience with GuestTouch by using the right tools and with the right mindset.

Customer Stories

How to Respond to Some Of The Most Common Hotel Reviews During COVID-19 (With Real Examples)

Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:

Review Responses

How to Respond to the Breakfast Related Hotel Reviews During COVID-19 (Real Examples)

Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here's how to tackle them:

Review Responses

How to Respond to Hotel Reviews Regarding Cleanliness During COVID-19 [Use Cases]

Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests' cleanliness complaints like a pro:

Review Responses

How To Respond To COVID Related Hotel Guest Reviews [With Sample Responses]

This article on COVID-19 hotel guest reviews comes with sample responses which will help you in providing accurate answers to your guests' queries during such a crucial time!

Review Responses

How To Provide A First-Rate Hotel Experience During COVID-19

To provide a first-rate hotel experience during COVID-19, it is important for the hotels to adapt to this "new "normal by embracing contactless hospitality. With before/now scenarios, this article is a perfect guide on how hotels can do a great job when it comes to providing a fabulous and safe stay to their guests.

Guest Experience

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