Blog | GuestTouch

Why Hotels Should Always Respond To A Negative Review (with examples)

To respond to a negative review properly is the key for the hotels to get over the problem of incurring negative reviews which present an opportunity to leave a good impression on the readers alongside focusing on problem areas

Review Responses

How to Remove Bad TripAdvisor Reviews (For Hotels)

This article talks about the circumstances under which a property is eligible to report a fake or negative review and lists out certain procedural details which are necessary while seeking TripAdvisor's support!

Reputation Management

Top Hacks for Improving Your Hotel's Online Reputation

This article talks about the importance of maintaining a hotel's online reputation over the various platforms along with some useful hacks, tips and quick fixes to help hoteliers proceed in the required direction with a more positive and practical approach!

Reputation Management

Things You Should Know About Google’s Business Messages And The Benefits of Its Implementation For The Hotels

This short article indicates the important and immense benefits of Google's Business Messages service for hotels, the implementation of which can expedite communication, reduce average handle time, drive more bookings and work wonders for your business.

Text Messaging

Guest Feedback Strategy For Hotels: The Only Guide You’ll Ever Need

This comprehensive guide gives detailed insights into guest feedback strategy for hotels along with how to procure feedback through traditional and modern methods and when to procure it. There is more to be known and this guide is for the new-age hoteliers to get everything in one document from A-Z!

How tos/Guides

How Hotel Online Check-in System Can Help Skip the Front Desk Queues

Hotel online check-in system is a technological innovation allowing the guests to check-in hassle-free and head straight to their rooms without stopping at the front desk for any sort of paperwork or interaction.

Guest Experience

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