Discover how guest messaging is reshaping the hotel experience in 2025. This article explores the evolution from basic communication to personalized interactions that go beyond simple greetings. Learn how this transformation not only enhances guest satisfaction but also drives revenue and loyalty in unexpected ways. Curious about how this shift can revolutionize your hotel?

Text Messaging

Booking.com 2025 Review Score Updates: What It Really Means for Your Hotel

Discover how Booking.com's new review scoring system prioritizes recent guest reviews to boost your hotel's search ranking, conversion rates, and revenue. Learn actionable strategies for enhanced guest engagement and leverage GuestTouch to stay ahead of the competition.

Reputation Management

How to Remove A Review From Booking.com (Updated 2025)

This articles gives out a few easy steps and tips on Booking.com review removal

Reputation Management

Mastering Airbnb Reviews & Responses: The Property Manager's Quick Guide (With Examples)

This guide will equip you with the knowledge and strategies to master the Airbnb review system. You'll learn how to respond effectively to both positive and negative reviews, leveraging them to increase your visibility and attract more bookings.

Reputation Management

How tos/Guides

How to Pass Your Next Brand QA Inspection: A Simple Framework for Hoteliers

This guide offers a framework to excel in your next inspection through mastering brand standards and analyzing guest feedback. Learn to identify improvements and address issues proactively using GuestTouch's powerful tools. Create a culture of excellence through team-driven QA processes and thorough self-inspections. Build your online reputation with GuestTouch's platform - Try GuestTouch today, book a demo!

How tos/Guides

Guide to Airbnb Review Policies: How to Remove/Report Airbnb Reviews (With Examples)

Navigate Airbnb's review policies confidently with this comprehensive guide for property managers. Learn the exact criteria for reporting reviews, understand Airbnb's removal policies, and get clarity on what constitutes a policy violation. With clear explanations and pro tips for handling review challenges effectively, discover when and how to take action while protecting your property's reputation. Perfect for property managers looking to understand review policies and streamline their review management process.

Reputation Management

How tos/Guides

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