Next Generation Guest Reviews, and Text Messaging Solution for Modern Hoteliers
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REPUTATION MANAGEMENT
Next Generation Reputation Management
Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.
95% of bookings are influenced by reviews.
“We’ve seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!”
David, Director of Operations, Lexen Hotel
REVIEW RESPONSES
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
77% of travelers more likely to book when business responds to reviews.
“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”
David Ramizrez, Director of Sales
ENGAGE
Guest Messaging Platform
Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.
“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease
Anzor Khilal, Front Desk Manager
WEBCHAT
Fully Automated Chatbot
AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA will visit your hotel website first to learn more. WebChat engages your website visitors 24/7, and in 100+ languages to boost direct bookings and conversion rate.
“It’s a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!”
Jennifer, Revenue Manager
WEBSITES
Cutting-Edge Hotel Website
Your website is your lowest cost online channel so make sure you get the best results. Maximize your direct revenue websites designed and optimized for modern hoteliers to increase occupancy and revenue with features that help influence, engage and convert your website visitors.
88% travelers with smartphone would switch to another site if yours doesn’t satisfy their needs
GuestTouch: the obvious choice for hospitality businesses
We streamlined our guest communication and guest experience. Guests love the contactless features of messaging and the simplicity of connecting with us at any stage of their stay journey, we are collecting more reviews/feedback than ever before. The staff loves the simplicity of the interface and cool features like WhatsApp alerts
Ricky, Owner, Sunset Inn
Why GuestTouch?
Designed for modern hoteliers, GuestTouch offers:
Turnkey and scalable solution
Get more reviews and collect guest feedback seamlessly
Respond to your reviews automatically
Connect and message potential customers & guests
Send personalized concierge page via email/text
WhatsApp interface for alerts and messaging
Respond to your reviews automatically
WhatsApp interface for alerts and messaging
Increase direct bookings with WebChat
Simplified, insightful and actionable reports
Integrates with your PMS for automation
24/7 support with success manager
24/7 support with success manager
Integrates with your PMS for automation
Integrates instantly
Real World Results
More than doubled direct conversion and 2x increase in website leads.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Ricky Patel,
Co-Owner and General Manager
With Guest Messaging
293
Before Guest Messaging
74
Real World Results
Great Product and Great Results!
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
David Desai,
Director of Operations
With Guest Messaging
505
Before Guest Messaging
65
