All in one Reviews, Guest Engagement & Messaging Solution for Hotels

Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers

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Reputation Management

Next Generation Reputation Management

Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.

95% of bookings are influenced by reviews.

"We've seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!"

David, Director of Operations, Lexen Hotel

Review Responses

Comprehensive Review Responses

Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.

77% of travellers more likely to book when business responds to reviews.

“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”

David Ramirez, Director of Sales

Engage

Guest Messaging Platform

Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.

“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease

Anzor Khilal, Front Desk Manager

WebChat

Fully Automated Chatbot

AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA will visit your hotel website first to learn more. WebChat engages your website visitors 24/7, and in 100+ languages to boost direct bookings and conversion rate.

"It's a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!"

Jennifer, Revenue Manager

Websites

Cutting-Edge Hotel Website

Your website is your lowest cost online channel so make sure you get the best results. Maximize your direct revenue websites designed and optimized for modern hoteliers to increase occupancy and revenue with features that help influence, engage and convert your website visitors.

88% travellers with smartphone would switch to another site if yours doesn’t satisfy their needs

"We streamlined our guest communication and guest experience. Guests love the contactless features of messaging and the simplicity of connecting with us at any stage of their stay journey, we are collecting more reviews/feedback than ever before. The staff loves the simplicity of the interface and cool features like WhatsApp alerts"

Ricky, Owner, Sunset Inn

Why GuestTouch?

Designed for modern hoteliers, GuestTouch offers:

Partnerships
with Industry Leaders

Drive more sales, connect with customers, and deliver the best customer experiences.

Frequently Asked
Questions

Can we signup for a Single Product?

Yes, GuestTouch is the turn-key solution. You can signup for a single product based on your business objective, and you can always bundle it with other products.

Is Webchat included with Engage - Guest Messaging?

Yes, WebChat is included with Guest Messaging.

Can we signup for Webchat separately?

Yes, you can. And you can always upgrade to Engage-Guest Messaging at any time.