Next Generation Guest Reviews, and Text Messaging Solution for Modern Hoteliers

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Next Generation Reputation Management

Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.

95% of bookings are influenced by reviews.

“We’ve seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!”

David, Director of Operations, Lexen Hotel


Comprehensive Review Responses

Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.

77% of travelers more likely to book when business responds to reviews.

“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”

David Ramizrez, Director of Sales


Guest Messaging Platform

Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.

“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease

Anzor Khilal, Front Desk Manager


Fully Automated Chatbot

AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA will visit your hotel website first to learn more. WebChat engages your website visitors 24/7, and in 100+ languages to boost direct bookings and conversion rate.

“It’s a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!”

Jennifer, Revenue Manager


Cutting-Edge Hotel Website

Your website is your lowest cost online channel so make sure you get the best results. Maximize your direct revenue websites designed and optimized for modern hoteliers to increase occupancy and revenue with features that help influence, engage and convert your website visitors.

88% travelers with smartphone would switch to another site if yours doesn’t satisfy their needs

GuestTouch: the obvious choice for hospitality businesses

We streamlined our guest communication and guest experience. Guests love the contactless features of messaging and the simplicity of connecting with us at any stage of their stay journey, we are collecting more reviews/feedback than ever before. The staff loves the simplicity of the interface and cool features like WhatsApp alerts

Ricky, Owner, Sunset Inn

Why GuestTouch?

Designed for modern hoteliers, GuestTouch offers:

Turnkey and scalable solution

Get more reviews and collect guest feedback seamlessly

Respond to your reviews automatically

Connect and message potential customers & guests

Send personalized concierge page via email/text

WhatsApp interface for alerts and messaging

Respond to your reviews automatically

WhatsApp interface for alerts and messaging

Increase direct bookings with WebChat

Simplified, insightful and actionable reports

Integrates with your PMS for automation

24/7 support with success manager

24/7 support with success manager

Integrates with your PMS for automation

Integrates instantly

Drive more sales, connect with customers, and deliver the best customer experiences

Frequently Asked

GuestTouch is the most loved reputation and guest messaging platform that is revolutionizing the way hotels manage and elevate guest experiences. It’s our mission to help hotels connect with more customers, elevate the guest experience, and drive revenue!

Premium products with top features without the premium pricing! GuestTouch offers you all in one premium solutions with affordibility. With all in one solutions you can own complete guest experience from booking to check out to beyond- no more managing multiple solutions for reputation management, guest engagement or guest messaging!

Absolutely! Just email, go to our contact page from our menu, or book a free demo to schedule a meeting instantly.