Next Generation Reputation, Messaging & Guest Engagement Platform

Transform your guest journey, connect with guests meaningfully, ace online reputation, and boost profitability.

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Guest reviews and text messaging solution
Powered by GuestTouch AI

Reviews Done Right

Guest Feedback Done Right

Review Responses Done Right

Guest Messaging Done Right

Journey Emails Done Right

Built for 5-star hospitality: transform the guest journey, ace online reputation, connect with guests meaningfully, and boost profitability.

Start with just one product and add the rest whenever you're ready.

See Demo Start trial
Live in 48 hours
90-day ROI guarantee
app.guesttouch.com/reviews
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor and OTAs
GGoogle TATripadvisor BBooking.com EExpedia TTrip.com AAirbnb + more
MT
Maria T.
Google
JK
Jonas K.
Tripadvisor
SR
Sarah R., checked out yesterday Post-stay survey · auto-triggered
0
1
2
3
4
5
6
7
8
9
10
Not likelyVery likely
"The rooftop breakfast was the highlight. Would love a late checkout option next time."
M
J
D
+
128 guest feedback collected this week
Guest review
AL
Positive
AI drafted reply
Thank you, Alex! So glad the rooftop view made your stay memorable. Since you loved the view, next time ask us about our King Suite, even better sightlines. Hope to host you again soon.
Approve Regenerate
The Marina Hotel Room type: Ocean View King
SMS WhatsApp Email EExpedia (OTA) WebChat Hotel Staff
D
Hi! Is early check-in possible on Friday?
You're all set. Room 210, just past the pool deck on Level 2. Your digital key code is🔑 7K2-914Xactive from 12pm Friday.
4
channels, one inbox
6 hrs
saved every week
SM
To: Sarah M. · Arriving in 3 days
View your stay
61%
open rate
1,204
sent this week
5×
more reviews collected
Powered by GuestTouch AI

Reviews Done Right

Review Responses Done Right

Guest Messaging Done Right

Guest Feedback Done Right

Journey Emails Done Right

Built for 5-star hospitality: transform the guest journey, ace online reputation, connect with guests meaningfully, and boost profitability.

Start with just one product and add the rest whenever you're ready.

Book a Demo Aha! moments
Live in 48 hours
90-day ROI guarantee
guesttouch.com
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor and OTAs
GGoogle TATripadvisor BBooking.com EExpedia TTrip.com AAirbnb + more
MT
Maria T.
Google
JK
Jonas K.
Tripadvisor
Guest review
AM
Alex M. Deluxe King · 2 nights
GGoogle
5.0 · 14 Sep 2026

"Loved the rooftop view. Breakfast was excellent too — the team remembered our anniversary without being asked."

AI drafted reply
Thank you, Alex! So glad the rooftop view made your stay memorable — and that the team could mark the occasion. Hope to host you again soon.
Tone Warm Formal Concise
Translate Regenerate Approve & post
The Marina Hotel Room type: Ocean View King
SMS WhatsApp Email EExpedia (OTA) WebChat Hotel Staff
D
Hi! Is early check-in possible on Friday?
You're all set. Room 210, just past the pool deck on Level 2. Your digital key code is🔑 7K2-914Xactive from 12pm Friday.
4
channels, one inbox
6 hrs
saved every week
SR
Sarah R., checked out yesterday Post-stay survey · auto-triggered
0
1
2
3
4
5
6
7
8
9
10
Not likelyVery likely
"The rooftop breakfast was the highlight. Would love a late checkout option next time."
M
J
D
+
128 guest feedback collected this week
SM
To: Sarah M. · Arriving in 3 days
View your stay
61%
open rate
1,204
sent this week
5×
more reviews collected

See GuestTouch work, feature by feature

Pick a product and a feature — or enter your hotel to see it with your name on it.

AI Reputation Management

Every Review Answered. Every Pattern Caught.

Aggregate every review, flag the ones that shouldn't be public, and reply in your brand voice, all from one dashboard built for hotel groups, not single storefronts.

  • Aggregate every review, from every platform, automatically.
  • Flag unfair or policy-violating reviews for removal.
  • An AI intelligence layer that turns sentiment into action across your whole portfolio.
  • 100% on-brand responses, optimized for AI search and generative engines.
Book a Demo Explore Reputation
5×more reviews collected
guesttouch.com
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor, and OTAs
GGoogle TATripadvisor BBooking.com EExpedia
MT
Maria T.
New
JK
Jonas K.
Replied
Guest review
AM
Alex M. Deluxe King · 2 nights
GGoogle
5.0 · 14 Sep 2026

"Loved the rooftop view. Breakfast was excellent too — the team remembered our anniversary without being asked."

AI drafted reply
Thank you, Alex! So glad the rooftop view made your stay memorable — and that the team could mark the occasion. Hope to host you again soon.
Tone Warm Formal Concise
Translate Regenerate Approve & post
Average rating by month
Google · Tripadvisor · Booking.com
April
3.9112 reviewsBelow target
May
4.1134 reviews
June
4.097 reviews
July
4.3156 reviews
August
4.4171 reviews
September
4.5149 reviews
+0.6since April, across 819 reviews
AI Guest Messaging

One Inbox Your Whole Team Shares.

Right message, right guest, right channel, right time, automatically, so nothing sits unanswered and no upsell slips by.

  • SMS, WhatsApp, Email, WebChat, and Hotel Staff, one shared inbox.
  • Room-based messaging and scheduled sends, built for teams, not one person.
  • Every conversation logged, so nothing depends on a single memory.
Message guests without leaving your PMS tab:
Web iOS Android Chrome Extension
Book a Demo Explore Guest Messaging
100%personalized, your way
guesttouch.com
SMS WhatsApp Email WebChat Hotel Staff
D
Hi! Is early check-in possible on Friday?
You're all set. Room 210, just past the pool deck. Your digital key is7K2-914Xactive from 12pm.
4
channels, one inbox
6 hrs
saved every week
Broadcast messages
PA
Pre-arrival check-in detailsSends tomorrow, 9:00 AM · 84 guests
Scheduled
UP
Spa upsell offerSends on arrival day, 11:00 AM · 37 guests
Scheduled
CO
Checkout reminderSent this morning, 9:00 AM · 126 guests
Sent
Every property, one inbox
CH
Copley House"Is there parking on-site?"
1
HL
The Harborline"Can I get a late checkout?"
Replied
BW
Birchwood Inn"Thank you for the birthday note!"
Replied
AI Guest Feedback

Every Answer Becomes Property-Wide Intelligence.

Choose from a wide range of surveys and feedback flows, or build your own, then watch the patterns surface on their own.

  • Choose from ready-made surveys, or build your own around your goals.
  • Catch unhappy guests privately, before they post publicly.
  • See your NPS trend month over month, and the themes driving it.
  • Break NPS down to the room type, so you know exactly what to fix first.
Book a Demo Explore Guest Feedback
128guest feedback collected
guesttouch.com
Four survey types, or build your own
NPSHow likely are you to recommend us?
89100–10
Star ratingOne to five stars, per question
SmileyA single happy-or-sad tap
🙂🙁
GenericMix question types in one survey
Yes / No1 of 5SelectText input
One question, two destinations

How likely are you to recommend us?

012345678910

Guest picks 9

Sent to public review sites
GGoogleTATripadvisor

How likely are you to recommend us?

012345678910

Guest picks 3

Kept private, sent to your team

What let you down during your stay?

The room was not ready at check-in…
What guests told you, last 30 days
412 responses · 38% response rate
62
NPS, up 9 since April
April · 53September · 62
Staff friendliness
96128 replies
Room cleanliness
92141 replies
Breakfast
8896 replies
Check-in speed
7647 replies
Room number Room type
Sort: Needs attention
Under 7 (3) 7 to 8.9 (4) 9 and above (1)
Standard Twin
5.0
3 feedbacks
Standard King
6.5↘ -0.8
14 feedbacks
Accessible King
6.8↘ -0.8
4 feedbacks
Deluxe Twin
7.3↘ -1.7
9 feedbacks
Family Room
7.7↗ +0.5
24 feedbacks
Deluxe King
8.3↗ +0.9
31 feedbacks
Junior Suite
8.6↘ -0.5
12 feedbacks
Executive Suite
9.2↗ +0.4
8 feedbacks
AI Guest Experience Diagnostics

The Emotion, the Root Cause, and the Staff Member Behind It.

Emotion Diagnostics shows exactly what's driving every stay: the emotion, the root cause, and the staff member behind it, across every property you run.

  • See the emotion, the root cause, and the staff member behind it.
  • Compare properties side by side, not just review by review.
  • Flag issues before they repeat property-wide.
Book a Demo Explore Diagnostics
3.4×faster root-cause detection, per property
guesttouch.com
Top Emotion DriversFlagged
Disappointment
67
Frustration
59
Delight
49
JD
John, 5x positive Top performer
Delight score, by property
Vale and Pine
89
Copley House
83
The Harborline
78
Birchwood Inn
67
Birchwood Inn is trending below the portfolio average, worth a closer look.
Disappointment score, last 6 months
April
24%
May
21%
June
23%
July
18%
August
16%
September
15%
-9 ptsdisappointment, April to September

See it on your own property data

A 20-minute walkthrough with your reviews, your PMS, your properties — no slides.

Book a Demo
AI Journey Emails

Pre-Arrival to Post-Stay, Sent Automatically.

Rule-based, highly personalized emails from pre-arrival to post-stay, sent automatically, on brand, so guests hear from you before they think to ask.

  • Pre-arrival to post-stay, fully automated.
  • Personalized to the guest, the room, and the stay.
  • Every send tracked, so you see what's actually working.
Book a Demo Explore Journey Emails
61%average email open rate
guesttouch.com
The guest journey, automated
Pre-ArrivalCheck-in details, sent 3 days before
Sent
In-StayUpsell and check-in, day of arrival
Sent
Post-StayThank you and review request, sends tomorrow
Scheduled
Open rate, by campaign
Pre-Arrival
71%4,180 sent
Post-Stay Review
58%3,946 sent
In-Stay Upsell
47%2,314 sent
Win-Back
31%1,027 sent
58%average open rate, 11,467 emails
Digital Guidebook

The Guide That Answers Your Front Desk's Busiest Hour.

A guide your hotel curates. Guests open it on their phone, no app, no download, and stop calling for the WiFi password.

  • WiFi, directions, and house info, one tap away.
  • Local recommendations, curated by your team.
  • Shared by link or QR code, no app, no front-desk explaining.
Book a Demo Explore the Guidebook
3×fewer front-desk calls
The Lex Hotel
Back Bay, Boston
WELCOME HOME
Good evening
Wi-Fi
LexHotel-Guest
Directions
177 Lex St
The guide
Curated by the hotel
Contact Us
Guest Services
Parking
On-site Instructions
Exploring the Neighborhood
Local Dining
Laundry
Essentials
Ask Lex
Instant answers from your guide
Hi! I'm your Lex Hotel assistant. Ask me anything about your stay.
What are the Wi-Fi details?
The guest network is LexHotel-Guest and the password is welcome239.
Answered from "Essentials"
Message…
Home
Guide
Ask
Scan for your guide
AI WebChat

Turns Lookers Into Bookers, 24/7.

Your always-on front desk for every website visitor, engaging, answering, and selling, 24/7.

  • Engages every visitor and answers questions instantly, day or night.
  • Sells better using your real review data, not generic scripts.
  • Collects leads for your sales team when a visitor isn't ready to book.
  • Chats with guests directly from your Google Business Profile too.
Manage it anywhere:
GuestTouch Engage iOS Android Chrome Extension
Book a Demo Explore WebChat
2×more direct bookings
guesttouch.com
Website visitor, 9:42 PM
AI
WebChat Concierge
Hello! How can I help you today?
Ask a general question Get help with my booking
Selling with real review data
Is the pool area nice?
Guests love it! Our rooftop pool is rated 4.9/5 across 340 reviews, most-mentioned word: "stunning."
Handed to your sales team
L
Group booking inquiry, 40 guestsNot ready to book online, wants a call
New lead
Captured automatically and routed to your sales team, no manual follow-up needed.
Chat straight from your Google Profile
G
Copley House
Message
Do you have a room for 2 this weekend?
Yes! We have a King Suite available, want me to hold it for you?
Integrations

GuestTouch Doesn't Replace Your Stack. It Connects All of It.

Connect your PMS in minutes, not weeks. No rip-and-replace, no lost data, no starting over.

50+PMS and tool integrations
Explore Integrations
A Hospitality-Specific AI Platform

This Is Just What We're Showing Today.

GuestTouch works across your entire operation to streamline ops and boost profitability. Here's a glimpse of what's possible, explore by category.

Reviews Dashboard

Manage all your reviews in a single dashboard.

Reviews Analytics

Actionable and precise insights.

Get More Reviews

Collect more and better reviews seamlessly.

Instant Review Invite App

Collect reviews and feedback instantly.

Reviews Widget for Website

Influence direct bookings. Showcase your best reviews on your website.

Increase Reviews With Messaging

Collect more reviews through guest messaging.

Pre-Arrival Guest Messaging

Send personalized pre-arrival messages.

Automated Messaging

Send the right message at the right time, completely personalized.

WhatsApp for Hotels

Engage your guests on their most preferred channel.

Google Business Messages

Engage potential guests right from Google Search.

Team Chat

Supercharge inter-staff communication.

Transaction and Stay Emails

Send beautiful, on-brand emails to guests.

Concierge Page

Your digital guidebook, always in the guest's pocket.

Create Guest Journey

Build stellar, automated guest journeys.

Promote and Upsell

Sell upgrades, services, and more.

Get Guest Feedback With Messaging

Collect direct guest feedback, in the same inbox.

guesttouch.com
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor, and OTAs
GGoogle TATripadvisor BBooking.com EExpedia
MT
Maria T.
New
JK
Jonas K.
Replied
Average rating by month
Google · Tripadvisor · Booking.com
April
3.9112 reviewsBelow target
May
4.1134 reviews
June
4.097 reviews
July
4.3156 reviews
August
4.4171 reviews
September
4.5149 reviews
+0.6since April, across 819 reviews
One question, two destinations

How likely are you to recommend us?

012345678910

Guest picks 9

Sent to public review sites
GGoogleTATripadvisor

How likely are you to recommend us?

012345678910

Guest picks 3

Kept private, sent to your team

What let you down during your stay?

The room was not ready at check-in…
Front desk, at checkout
SMS to Maria T.
Thanks for staying with us! How was everything?
Great Something was off
Sent from the front desk appNo laptop, no CSV upload, 4 seconds
62% reply rate
Embedded on your booking page
Guest Reviews 4.6 · 2,184
MT
"Best stay we've had in years."Maria T. · Google
JK
"Rooftop breakfast is worth the trip alone."Jonas K. · Tripadvisor
Live review feed, auto-updatingPulls your best verified reviews, no manual curation
2× direct bookings
SMSWhatsApp
Everything was perfect, thank you!
So glad to hear it, Maria. Would you mind sharing that on Google? It takes 30 seconds — here's the direct link.
3.4×
more reviews vs email alone
Sent
only after positive sentiment
SMS WhatsApp Email WebChat Hotel Staff
D
Hi! Is early check-in possible on Friday?
You're all set. Room 210, just past the pool deck. Your digital key is7K2-914Xactive from 12pm.
4
channels, one inbox
6 hrs
saved every week
Broadcast messages
PA
Pre-arrival check-in detailsSends tomorrow, 9:00 AM · 84 guests
Scheduled
UP
Spa upsell offerSends on arrival day, 11:00 AM · 37 guests
Scheduled
CO
Checkout reminderSent this morning, 9:00 AM · 126 guests
Sent
WhatsApp · verified business
Can we get 2 extra towels?
Of course! Housekeeping is on the way now — should be about 10 minutes.
HK
Housekeeping notifiedRouted automatically from the guest's message
Done 11:04
Chat straight from your Google Profile
G
Copley House
Message
Do you have a room for 2 this weekend?
Yes! We have a King Suite available, want me to hold it for you?
Room 210 · internal thread
FD
Front DeskRoom 210 needs early check-in, can we do 1pm?
HK
HousekeepingRoom will be ready by 1pm, on it now.
Resolved
MG
ManagerGuest messaged about it — I've replied in the guest thread.
Attached to the guest, not a personShift changes don't lose the context
Opened from the guest's SMS, no app install
WiFi & room controlsNetwork and password, one tap to copy
Dining & local picksCurated by your team, not scraped
Check-out & late checkoutRequest handled in the same thread
Updated once, live everywhereEvery guest sees today's hours, not last season's PDF
3× fewer calls
The guest journey, automated
Pre-ArrivalCheck-in details, sent 3 days before
Sent
In-StayUpsell and check-in, day of arrival
Sent
Post-StayThank you and review request, sends tomorrow
Scheduled
Offered automatically, priced by your rules
Upgrade to King SuiteSent 3 days before arrival · $79
32% take rate
Late checkout, 2pmOffered on the morning of departure · $25
21% take rate
Spa treatment for twoIn-stay, day 1 · $140
9% take rate
Revenue attributed automaticallyEvery offer tracked to the stay it came from
What guests told you, last 30 days
412 responses · 38% response rate
62
NPS, up 9 since April
April · 53September · 62
Staff friendliness
96128 replies
Room cleanliness
92141 replies
Breakfast
8896 replies
Check-in speed
7647 replies

Questions Hoteliers Ask Before Switching

Straight answers, no sales spin.

Do I have to buy the whole platform?

No. Start with just one product, reputation, messaging, webchat, whatever matters most right now, and add the rest whenever you're ready. No bundle, no pressure.

How is this different from a reputation-only tool?

Most tools handle one piece, reviews, or messaging, or a chat widget, and you stitch them together yourself. GuestTouch runs reputation, messaging, webchat, guidebook, feedback, and diagnostics as one connected system, so a survey response can trigger a review request, and a chat conversation can pull real review data automatically.

How long does setup actually take?

Most properties are live within 48 hours. Your PMS connects without a rip-and-replace, and our team handles setup, you're not left configuring things alone.

Does this work across multiple properties or brands?

Yes. Management companies and multi-property groups get one portfolio-wide dashboard, with per-property views, custom groupings, and role-based access for regional and property-level teams.