Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.
"We've seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!" David, Director of Operations, Lexen Hotel
Review Responses
Comprehensive Review
Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
77% of travellers more likely to book when business responds to reviews.
“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do” David Ramirez, Director of Sales
Engage
Guest Messaging Platform
Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.
“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease Anzor Khilal, Front Desk Manager
WebChat
Fully Automated Chatbot
AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA will visit your hotel website first to learn more. WebChat engages your website visitors 24/7, and in 100+ languages to boost direct bookings and conversion rate.
"It's a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!"
Jennifer, Revenue Manager
Websites
Cutting-Edge Hotel Website
Your website is your lowest cost online channel so make sure you get the best results. Maximize your direct revenue websites designed and optimized for modern hoteliers to increase occupancy and revenue with features that help influence, engage and convert your website visitors.
88% travellers with smartphone would switch to another site if yours doesn’t satisfy their needs
"We streamlined our guest communication and guest experience. Guests love the contactless features of messaging and the simplicity of connecting with us at any stage of their stay journey, we are collecting more reviews/feedback than ever before. The staff loves the simplicity of the interface and cool features like WhatsApp alerts"
Ricky, Owner, Sunset Inn
Why GuestTouch?
Designed for modern hoteliers, GuestTouch offers:
Turnkey & scalable solution
Get more reviews and collect guest feedback seamlessly
We respond to reviews on all major platforms that influence and drives your bookings: TripAdvisor, Google My Business, Booking.com, Expedia and more! We also partner with some hotel brands to respond to brand website sruveys like Medalia, and are always working to include more platforms.
As soon as a review comes in, we begin to work on a response. Our hand-crafted tailored responses are typically ready to publish within 24 hours from when we receive the review. Then, responses will post as soon as you approve them or will post immediately if auto-approval settings have been configured.
Our responses are expertly tailored to the content of each review. Hoteliers can provide additional context and instruction. For example, you can tell us phrases you prefer to use for certain situations, so we can respond to reviews better. Addtionally, you have a full control on response with approval process and a way to provide additional input for each response if you need to.
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