Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers
Refreshingly Simple Reviews, Guest Engagement and Messaging Solution for Modern Hoteliers | GuestTouch
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Next Generation Reputation Management
Next Generation Reputation Management
Reputation Management

Next Generation Reputation Management

Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.
95% of bookings are influenced by reviews.
Review Responses
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
Comprehensive Review Responses
Comprehensive Review Responses
77% of travellers more likely to book when business responds to reviews.
Guest Messaging Platform
Guest Messaging Platform
Engage
Guest Messaging Platform
Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.
WebChat
Fully Automated Chatbot
AI-powered webchat that increases direct bookings. Up to 60% of travel shoppers who book through an OTA will visit your hotel website first to learn more. WebChat engages your website visitors 24/7, and in 100+ languages to boost direct bookings and conversion rate.
Fully Automated Chatbot
Fully Automated Chatbot
Cutting-Edge Hotel Website
Cutting-Edge Hotel Website
Websites
Cutting-Edge Hotel Website
Your website is your lowest cost online channel so make sure you get the best results. Maximize your direct revenue websites designed and optimized for modern hoteliers to increase occupancy and revenue with features that help influence, engage and convert your website visitors.
88% travellers with smartphone would switch to another site if yours doesn’t satisfy their needs
Why GuestTouch?
Designed for modern hoteliers, GuestTouch offers:
Partnerships
with Industry Leaders
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Background Icon | GuestTouch
Drive more sales, connect with customers, and deliver the best customer experiences.
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Background Icon | GuestTouch
Frequently Asked
Questions
We respond to reviews on all major platforms that influence and drives your bookings: TripAdvisor, Google My Business, Booking.com, Expedia and more! We also partner with some hotel brands to respond to brand website sruveys like Medalia, and are always working to include more platforms.
As soon as a review comes in, we begin to work on a response. Our hand-crafted tailored responses are typically ready to publish within 24 hours from when we receive the review. Then, responses will post as soon as you approve them or will post immediately if auto-approval settings have been configured.
Our responses are expertly tailored to the content of each review. Hoteliers can provide additional context and instruction. For example, you can tell us phrases you prefer to use for certain situations, so we can respond to reviews better. Addtionally, you have a full control on response with approval process and a way to provide additional input for each response if you need to.
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