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Hotels Lose Up to 30% of Their Bookings As a Result of Negative Guest Experience and Reviews.
GuestTouch Helps You Turn It Around
GuestTouch lets your guests text your property to increase service ratings and revenue.
GuestTouch's text and messaging is what your property needs to increase revenue, provide instant customer service and save time.
GuestTouch helps you get great reviews.
GuestTouch identifies best advocates and encourages them to write great review. Great reviews will help your business stand out among your peers and attract more bookings.
GuestTouch Responds to your online reviews
89% of all guests read reviews before booking. GuestTouch works closely with your team, monitors and responds professionally to each review to make sure your property is perceived great by your potential customers. Save time and look great on major booking sites.
GuestTouch saves me so much time every week. This allows me to focus on growing the business.
Keshav B. - Owner
If you are serious about building a strong property. GuestTouch is a no brainer
Rajesh P. - Owner
An Absolute Must.
Richard C. - General Manager
GuestTouch has turned out to be the best investment in terms of improving guest expereince and optimizing booking channels.
Oscar C. - General Manager
By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
In no event shall GuestTouch, Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on GuestTouch, Inc's Internet site, even if GuestTouch, Inc or a GuestTouch, Inc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on GuestTouch, Inc's web site could include technical, typographical, or photographic errors. GuestTouch, Inc does not warrant that any of the materials on its web site are accurate, complete, or current. GuestTouch, Inc may make changes to the materials contained on its web site at any time without notice. GuestTouch, Inc does not, however, make any commitment to update the materials
GuestTouch, Inc has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GuestTouch, Inc of the site. Use of any such linked web site is at the user's own risk.
GuestTouch, Inc may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to GuestTouch, Inc's web site shall be governed by the laws of the State of Delaware without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.
GuestTouch, Inc reserves the right to make adjustments to the pricing of its product/service offering. GuestTouch, Inc may raise or lower its prices at anytime. In the event that GuestTouch, Inc makes significant alterations to its pricing, Clients will be notified at least 30 days in advance. Subscriptions to services are subject to acceptance by GuestTouch, Inc. GuestTouch, Inc reserves the right to refuse to provide any service to anyone for any reason. Payment will be made to company through credit card, ACH or any other method set forth by GuestTouch, Inc. The Client acknowledges and agrees that in the event of a charge back by a credit card company (or similar action by another payment provider) or other nonpayment by client in connection with payment for GuestTouch, Inc services or subscription fee may result in suspension, cancellation, or termination of said services or subscription, in sole discretion of GuestTouch, Inc. If the Client's service is suspended, cancelled, or transferred prior to the end of the then-current service term, all fees paid are non-refundable in whole or in part. The Client acknowledges that GuestTouch, Inc. is not obligated to make any refunds under any circumstances. Should the Client cancel their account, they will have until the end of their billing cycle to use the remaining credits available in their account. Thereafter they will no longer have access to their account. To cancel or change GuestTouch, Inc services, a Client must email team@guesttouch.com from the Client email on file to make the cancellation request. The email should include the following in the subject line: "Please Cancel GuestTouch, Inc Services" and include the business name and address. Please allow 48 hours to process the cancellation.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Questions?
Contact us:
GuestTouch, inc
268 Bush St, San Francisco, CA 94104
415.355.4546
Team@guesttouch.com
Welcome to www.GuestTouch.com provided by GuestTouch, Inc., doing business as GuestTouch (“GuestTouch”).
GuestTouch provides this Customer Privacy Policy (“Privacy Policy”) to inform you about how GuestTouch collects, uses and discloses information provided by GuestTouch customers (“Customers” or “you”) and by the consumers (“Consumers”) who place service requests with you.
GuestTouch takes your right to privacy seriously, and wants you to feel comfortable using GuestTouch’s services. This privacy policy concerns information that may be collected by the Site, Software, Device, or other aspect of the Services (as defined in the Terms of Use applicable to you). This policy does not apply to other entities that are not owned or controlled by GuestTouch, nor does it apply to persons that are not employees or agents of GuestTouch, or that are not under GuestTouch’s control.
This Privacy Policy is incorporated by reference into the GuestTouch Terms of Use that are applicable to you (either the TOU for Monthly Customers or the TOU for Annual Customers, depending on your method of registration with GuestTouch). GuestTouch expects you will take time to read, and will abide by, the Terms of Use that are applicable to you. If you do not wish to agree to GuestTouch’s Terms of Use and Privacy Policy, please refrain from using the GuestTouch service.
After reviewing the Privacy Policy, if you have any further questions, please contact GuestTouch at team@GuestTouch.com
Before you review this Privacy Policy, we recommend that you become familiar with the following concepts and terms so that you can best understand how GuestTouch uses your data to provide the Services.
We collect certain information that you provide when using GuestTouch’s Services. Our primary goals in collecting information are to provide and improve our Services, including content selections, to administer your account, and to enable users to enjoy and easily navigate the Services. Registration for an account on this site requires a valid e-mail address, mobile phone number, address, credit card number and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, GuestTouch may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.
Certain Non-Personally Identifiable Information would be considered a part of your Personally Identifiable Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. However, the same pieces of information are considered Non-Personally Identifiable Information when they are taken alone or combined only with other Non-Personally Identifiable Information (for example, your viewing preferences).
We may combine your Personally Identifiable Information with Non-Personally Identifiable Information and aggregate it with information collected from other Customers and Consumers to attempt to provide you with a better experience, to improve the quality of the Services and to analyze and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
We use the information we collect from our Services mainly as follows: (i) to provide, maintain, protect and improve the Services, to develop new ones, and to protect GuestTouch and our users; (ii) to respond to your submissions, questions, comments, requests and complaints and provide customer service; (iii) as part of our efforts to keep the Services and integrations safe and secure; (iv) to protect GuestTouch’s rights or property; (v) for internal operations, including troubleshooting, data analysis, testing, research, customization, and improvements to service and experience on the Site; (vi) to send you confirmations, updates, security alerts, and support and administrative messages; and (vii) for any other purpose for which the information was collected. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy
GuestTouch will not share the Personally Identifiable Information we have collected from you, except as follows: (i) where your consent is obtained, such as when you choose to opt-in or opt-out of the sharing of data; (ii) where a service provided on our site requires interaction with a third party, or is provided by a third party, such as a service provider (these service providers have access to your Personally Identifiable Information only to perform services on our behalf and are obligated not to disclose it or use it for any other purpose); (iv) when we believe in good faith that we are lawfully authorized or required to do so or, including pursuant to legal action or law enforcement; (v) to enforce or apply our privacy policy, our terms of use or our other policies or agreements, or if it is deemed reasonably necessary by GuestTouch to protect GuestTouch’s legal rights and/or property; or (vi) if GuestTouch is involved in a merger, acquisition or asset sale, in which case we will continue to ensure the confidentiality of any Personally Identifiable Information and give affected users notice before that information is transferred or becomes subject to a different privacy policy.
We may share aggregated, non-Personally Identifiable Information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites, as GuestTouch’s privacy policy does not apply to such sites and GuestTouch is not responsible for the content or privacy and security practices and policies of those sites.
Like many web sites, this web site sets and uses cookies to enhance your user experience — to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site’s cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site. You can visit the Network Advertising Initiative if you want to find out more information about this practice, and to learn about your options. Here is some general information about the cookie opt-out http://www.worldprivacyforum.org/cookieoptout.html
GuestTouch is conscious of the importance of your data to you and conscientious about protecting that data from loss, theft, or misuse. GuestTouch collects data through its software platform and stores data on a secured server, using the same security measures that we use to protect our own proprietary corporate data. Only authorized users are able to access the data we collect and store. While we cannot absolutely guarantee the security of the data we store, we do use all commercially reasonable measures to protect this information. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against interception and/or misuse.
You understand and agree to the importance of the data and content provided to you by Consumers (“Consumer Content”). All of the Consumer Content collected by you through the Service and accessible and printable through the Device shall be stored using the same security measures that you use to protect your own proprietary corporate data. Only authorized users are able to access the data you receive from Consumers. You shall use all commercially reasonable measures to protect this information.
GuestTouch’s Service is not intended for persons under 13 years of age, and is not intentionally developed for or directed to children. We do not knowingly solicit or collect any Personally Identifiable Information from children under the age of 13, nor do we knowingly market our products or services to children under the age of 13. If we learn that we have collected Personally Identifiable Information of a child under 13, we will take steps to delete such information from our files as soon as possible.
Any information that is collected is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy at any time. Any changes and/or updates to the Privacy Policy will be updated directly on this page. We encourage you to visit this page periodically to review our current Privacy Policy so that you will always know what information we gather and how we may use that information. We will notify you about material changes by posting them on GuestTouch’s site or by sending you an email or other notification, and will indicate when such changes will become effective. By continuing to access or use GuestTouch after those changes become effective, you are agreeing to be bound by the revised policy.
At any time during your relationship with GuestTouch, you may access the content that you have provided to GuestTouch, and you may edit the information you provided us that is associated with your account by visiting your user account control panel. You may also request that your user account be deleted; to do so, please contact GuestTouch at 415.355.4546, team@GuestTouch.com or at GuestTouch, 268 Bush St, San Francisco, CA 94104, with a request that we delete your information. We will take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records and as otherwise required by law.
Content or other data that you may have provided, and that is not stored within your user account, such as articles published, may continue to remain on the site at GuestTouch’s discretion, even after your user account is deleted. Please see the Terms of Use applicable to you for more information.
Upon termination of your relationship with GuestTouch, GuestTouch cannot and will not migrate the data that was available to you during your relationship with GuestTouch.
While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, GuestTouch is not in a position to guarantee compliance with these standards. There may be factors beyond GuestTouch’s control that may result in disclosure of data. Consequently, GuestTouch offers no warranties or representations as regards maintenance or non-disclosure of data.
Should you have any questions in regards to this Privacy Policy, please contact our representatives at the following email and they will be more than happy to clarify and assist you in any way possible: team@GuestTouch.com, or by mail at: GuestTouch, 268 Bush St, San Francisco, CA 94104.
