This guide showcases the various stages in the hotel guest journey and elucidates on each of them with information, illustration and right tools to help a hotelier provide his/her guests an exquisite experience.
Hotels can use WhatsApp strategically at the vital touchpoints to communicate effectively with the guests throughout their journey. This article elucidates just that with some amazing real use cases.
This article explains in detail the ‘pre-arrival’ as an essential touchpoint and also gives out the ways in which you enhance that to provide your customers an excellent guest experience.