Blog | GuestTouch

Things You Should Know About Google’s Business Messages And The Benefits of Its Implementation For The Hotels

This short article indicates the important and immense benefits of Google's Business Messages service for hotels, the implementation of which can expedite communication, reduce average handle time, drive more bookings and work wonders for your business.

Text Messaging

Guest Feedback Strategy For Hotels: The Only Guide You’ll Ever Need

This comprehensive guide gives detailed insights into guest feedback strategy for hotels along with how to procure feedback through traditional and modern methods and when to procure it. There is more to be known and this guide is for the new-age hoteliers to get everything in one document from A-Z!

How tos/Guides

How Hotel Online Check-in System Can Help Skip the Front Desk Queues

Hotel online check-in system is a technological innovation allowing the guests to check-in hassle-free and head straight to their rooms without stopping at the front desk for any sort of paperwork or interaction.

Guest Experience

How Lexen Hotel-North Hollywood Elevates Its Guest Experience By Implementing GuestTouch's Platform

This case study narrates how Lexen hotel tenaciously embarked on a journey from point A to point B to elevate its guest experience with GuestTouch by using the right tools and with the right mindset.

Customer Stories

How to Respond to Some Of The Most Common Hotel Reviews During COVID-19 (With Real Examples)

Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:

Review Responses

How to Respond to the Breakfast Related Hotel Reviews During COVID-19 (Real Examples)

Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here's how to tackle them: