This short article indicates the important and immense benefits of Google’s Business Messages service for hotels, the implementation of which can expedite communication, reduce average handle time, drive more bookings and work wonders for your business.
This comprehensive guide gives detailed insights into guest feedback strategy for hotels along with how to procure feedback through traditional and modern methods and when to procure it. There is more to be known and this guide is for the new-age hoteliers to get everything in one document from A-Z!
Hotel online check-in system is a technological innovation allowing the guests to check-in hassle-free and head straight to their rooms without stopping at the front desk for any sort of paperwork or interaction.
This case study narrates how Lexen hotel tenaciously embarked on a journey from point A to point B to elevate its guest experience with GuestTouch by using the right tools and with the right mindset.
Take a page from our book. Bristol Sunset House “The Mews timeline makes managing housekeeping duties very easy” Bristol Sunset House “The Mews timeline makes managing housekeeping duties very easy” Bristol Sunset House “The Mews timeline makes managing housekeeping duties very easy” Bristol Sunset House “The Mews timeline makes managing housekeeping duties very easy”
How to Respond to Hotel Guest Reviews. How to Respond To The COVID-19 Hotel Guest Reviews Like A Pro: General Review Response Etiquettes Responding to the Negative COVID-19 Reviews Responding to the Reviews Regarding Cleanliness Responding to the Reviews Regarding Housekeeping Reduced or no Breakfast/Amenities Reviews Responding to Wide Range of Scenarios Be the #1…
Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:
Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here’s how to tackle them:
Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests’ cleanliness complaints like a pro: