One of the fastest growing online travel portals, Expedia is an American travel booking website that is at the forefront of virtual booking agencies. It offers travelers a plethora of options for hotels, activities, car rentals, cruises, vacation packages, etc. for every budget along with a host of Expedia subsidiaries.
Everything that a customer writes about a hotel or any other service, to that matter of fact, may not be accurate. It must be kept in mind that a review is more of a subjective opinion after (or not) a first-hand experience which may or may not be the same for everyone. In a nutshell, all reviews are not reliable. Again, a deliberately crafted negative review bringing ill reputation to a business counts as fraudulent behavior. Hence every owner would be concerned about keeping away from such reviews which might have a stronghold over influencing the customers’ decisions in a negative manner.
Thus when it comes to removing the reviews from Expedia, this platform has a different policy and rules of its own which the owners have to abide by.
But Expedia has its own set of guidelines which permits the review removal under certain limited scenarios or circumstances:
[Note: Review Removal is at the sole discretion of Expedia Group]
For this, one will be required to submit an intake form which should have all the necessary details and a legitimate reason for the request.
Again, if your reason is not in line with the dispute policy, you can always submit a review dispute form.
How Can You Reach Out/ Is there a Plan B?
You can reach out to the lodging services team at Expedia, or your local Market Manager and explain the situation and request to see if the review can be removed in those unique circumstances. You can get the market manager contact after you log in to your Expedia Partner Central.
Here a few tips for the same:
Lastly, get a Reputation Management Solution to save yourself from the peril of fake or negative reviews as it allows you to check and respond to your reviews timely by bringing them all in one place.
With GuestTouch, you can engage with your guests across all the sites with professional responses across all the major sites which influence your bookings.