How to Remove Reviews On Expedia For Hotels (2025 Updated)

Let’s first dive into what type of reviews qualify to be removed and what’s not possible? 

Expedia uses various tools and support teams to search reviews for content that violates their guidelines.

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Let’s look into what’s not possible: 

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1. But, Expedia does not remove reviews simply owing to negative content, claims of false statements. So a claim alone is not sufficient! 

Example: A guest leaves a negative Expedia review for a hotel restaurant, stating the food was "inedible" and "undercooked." The management believes this is an exaggeration and that the guest may have had specific dietary preferences that weren't communicated.

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2. Guests can submit a review about their experience with the property or staff if they attempted to stay at the booked property, even if they were unable to stay or left early.

Scenario 1: A guest books a hotel room for a weekend getaway. However, they encounter excessive noise from a neighboring room throughout the night, preventing them from sleeping. The guest checks out early due to the disturbance.‍Scenario 2: A guest arrives at a hotel for their booked stay, only to find that the hotel is overbooked and they have no available room. The hotel offers them an alternative accommodation at another property, but the guest is dissatisfied with the alternative.So what are the scenarios where reviews may qualify to be removed? Here’re a few examples: Remember, Expedia has sole discretion in removing reviews, which is only done in limited circumstances. If the review contains: 

• The full name of a property staff member
• Evidence of violence to a child or child pornography
• Evidence of serious injury or death of any guest
• Discriminatory language
• Nudity or other inappropriate photos

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If the review is:

• A duplicate submission
• Given to the wrong property/location
• Has a review content and rating disparity (for example, a positive comment with a 1-star review)
• Proven to be submitted by a no-show (guest who didn’t arrive on the check-in date without cancelling. You must submit proof for consideration)
• Proven to be fake, coerced, or fraudulent (written by someone who did not attempt to stay)

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Now that you have figured out whether the review in question can be disputed, here are the steps to report that review to consider it to be removed!

The steps to dispute a review on Expedia for removal: 

Expedia allows you to dispute a review by submitting a form or a management response, depending on the circumstances.

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‍For No-Shows: To process a removal request for no-show guests, please add/submit proof that the reservation was either cancelled or marked as a no-show.

‍Need to remove reviews in bulk? This is possible when there is a  change of ownership or completion of major renovations

‍To request bulk removal of reviews due to changes in property ownership or major renovations, please submit documentation of the changes, including the completion date. 

‍Note about the bulk removals: the bulk removals cannot be processed for future dates.

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So, to submit a review removal request:Start by logging-in to your Expedia Partner Central: https://www.expediapartnercentral.com/‍

1. In the navigation menu, select Help and support.

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2. Navigate to Get in touch and select Contact us.

3. Select Reservations, messages, or reviews.

4. Select Post-stay reviews.

5. Navigate to Send us a message and select Message us.

6. Fill out the form and select Attach a file to upload proof and Send message. 

Alternatively, you can respond to the guest reviews thoughtfully. Here’s a quick guide on how to manage criticism well on reviews sites publicly.

Streamline Your Reviews, Responses and Guest Engagement While manual review removal processes are available, modern solutions like GuestTouch offer more efficient ways to handle review management.

• Automated review monitoring across platforms
• Streamlined/assisted dispute management
• Managed Review Responses with in-built workflow
• AI-powered response suggestions with brand voice
• Comprehensive analytics reporting
• (NEW) Manage your Expedia messages all in unified messaging inbox with GuestTouch Messaging