Tactics and insights on responding to online reviews and instill confidence in potential customers
To respond to a negative review properly is the key for the hotels to get over the problem of incurring negative reviews which present an opportunity to leave a good impression on the readers alongside focusing on problem areas
Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:
Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here's how to tackle them:
Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests' cleanliness complaints like a pro:
This article on COVID-19 hotel guest reviews comes with sample responses which will help you in providing accurate answers to your guests' queries during such a crucial time!
This article gives a step-by-step procedure followed by images on Google Review Responses.
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