GuestTouch helps you crush your reviews game

We respond to reviews on all major platforms that influence and drives your bookings: TripAdvisor, Google My Business, Booking.com, Expedia and more! We also partner with some hotel brands to respond to brand website sruveys like Medalia, and are always working to include more platforms.

As soon as a review comes in, we begin to work on a response. Our hand-crafted tailored responses are typically ready to publish within 24 hours from when we receive the review. Then, responses will post as soon as you approve them or will post immediately if auto-approval settings have been configured.

Our responses are expertly tailored to the content of each review. Hoteliers can provide additional context and instruction. For example, you can tell us phrases you prefer to use for certain situations, so we can respond to reviews better. Addtionally, you have a full control on response with approval process and a way to provide additional input for each response if you need to.

After we submit a response for review, an assigned person at your property can edit the response, send us comments or input, and approve the response. To save time, you can set up auto-approval. For example, you could auto-approve responses to 3-5 star reviews, but manually approve responses to 1-, 2 responses.

We understand hoteliers and how busy they can be running the hotels. So we support a wide range of mediums to notify you for critical reviews and approvals: app, email, and even WhatsApp, we’ve got you covered!

GuestTouch ReputationPRO provides a high degree of automation that helps save time and money. You can fully control, customize and automate all aspects that help you retain and acquire more customers; from getting more reviews to collecting guest feedback, responding to reviews and managing alerts to stay on top of your hospitality business.