GuestTouch/Reputation
AI-Powered Reviews, Feedback and Reputation
Reputation Done Right.
One AI engine to track, gather, analyze, respond, connect, optimize, and market your reputation, across every property, every channel, every day.
guesttouch.com
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor, and OTAs
GGoogle
TATripadvisor
BBooking.com
EExpedia
AAirbnb
+ more
MT
Maria T.
Google · 2 min ago
“The rooftop view at sunset was unreal, and check-in took two minutes. Already planning our next trip.”
New
JK
Jonas K.
Tripadvisor · 1 hr ago
“Great location and friendly staff, but breakfast ran out by 9:30 two days in a row.”
RepliedFlagged to F&B
Guest review
"Loved the rooftop view. Breakfast was excellent too."
AI drafted reply
Thank you, Alex! So glad the rooftop view made your stay memorable. Hope to host you again soon.
Tone
Warm
Formal
Concise
Translate
Regenerate
Approve & post
See GuestTouch work, feature by feature
Pick a product and a feature — or enter your hotel to see it with your name on it.
THE PROBLEM
Every reputation tool says AI and connected now.Here's what that promise actually has to solve.
Reputation tends to break down in the same handful of moments, no matter how good the dashboard looks. Here's what usually happens, and how GuestTouch handles each one.
When
Reviews land on eight different platforms, and nobody's watching all of them in real time.
GuestTouch
Every platform tracked live, in one dashboard, the moment a review posts.
All platforms · one feed
GGoogleTATripadvisorBBooking+5
New 4★ review, GooglePosted 12 seconds ago
LiveNew 2★ review, Booking.comPosted 3 minutes ago
Alert sentWhen
A rating dips and nobody can say whether it's one bad week or a real pattern, let alone which room or shift caused it.
GuestTouch
Emotion AI reads sentiment past the stars and flags the exact room, floor, or shift driving it down.
Why the rating dipped
Floor 3 · Housekeeping−22%
Rooms 312, 318, 324Night shift
Emotion: frustration in 9 reviews this week
When
Replies go out slow, or fast enough that a guest can tell it's a template.
GuestTouch
A reply drafted in seconds, built from the guest's actual stay history, not a form letter.
Guest review
“Lovely anniversary stay, the rooftop view was perfect.”
Happy anniversary, Priya! So glad the rooftop suite made it special. We'd love to welcome you both back.
Drafted in 4sFrom stay: anniversary, Room 1204
When
Reports summarize activity, but the GM and the Director of Operations both get the same generic numbers with no clear next step.
GuestTouch
Role-based reporting. Each person sees the signal that matters to their job, not a shared spreadsheet.
Same week, two inboxes
GM
4.4 +0.3
Rating vs. comp set
Director of Ops
Night check-in wait
Flagged in 9 reviews
None of this is about having more data connected. It's about what that connection actually does for you.
Reputation Engine
Not just another reputation tool.An end-to-end reputation engine.
Seven connected, AI-powered pillars on one loop, each feeds the next, so better reviews turn into more direct bookings, automatically.
Better reviews→More bookings→More guests→More feedback→Better reviews
Track
All your reviews, from Google to Tripadvisor to OTAs, land in a single dashboard the moment they post. No more logging into six different sites to find out what guests are saying.
WITH THEMWe check Google once a week.
WITH USEvery review, every platform, tracked in real time.
Real-time alerts
The moment a review posts, your team knows.
Multi-property rollup
One dashboard for every property in your portfolio.
Sentiment tagging
Reviews auto-tagged by topic, so trends jump out.
Step 1 of 7Track
Every platform, one dashboard, tracked live.
No more logging into six different sites to find out what guests are saying. Every review lands in one dashboard the moment it posts.
- Google, Tripadvisor, Booking.com, Expedia, Airbnb, and more, aggregated automatically.
- Real-time alerts the moment a review posts.
- One rollup view across every property in your portfolio.
Book a Demo
5xmore reviews collected
guesttouch.com
25 reviews flagged for possible removalPolicy violations found on Google, Tripadvisor, and OTAs
GGoogle
TATripadvisor
BBooking.com
EExpedia
AAirbnb
+ more
MT
Maria T.
New
JK
Jonas K.
Replied
Live alerts
Monitoring 6 platformsB
New 2★ review on Booking.comDowntown · just now
Sent to GMG
New 5★ review on GoogleRiverside · 4 min ago
Team notifiedTA
New 3★ review on TripadvisorAirport · 18 min ago
Needs a replyDelivered by EmailApp pushWhatsApp
Average rating by property, this week
Target 4.0Uptown212 reviews
4.7
Downtown348 reviews
4.5
Riverside176 reviews
4.2
Airport139 reviews
3.8
Portfolio average 4.4 · 875 reviews
Airport below target
Step 2 of 7Gather
Not one more survey nobody fills out.Feedback requests that fire themselves.
Surveys, NPS, and review requests fire at exactly the right moment, triggered by your PMS, the system that already runs your bookings.
Pre-Arrival
In-Stay
Post-Stay
Every request timed to the point in the guest journey that gets the best response, not just after checkout.
- SMS, Email, QR, and WhatsApp, reach guests where they already are.
- Requests go out the moment a guest checks out, no scheduling, no one missed.
- NPS, public reviews, or your own custom questions, one tool for every ask.
Book a Demo
100%of checkouts get a request
guesttouch.com
SMS sent to Maria T.Triggered at checkout, room 214
SentWhatsApp sent to Jonas K.Triggered at checkout, room 118
SentEmail sent to Priya S.Triggered at checkout, room 302
SentQR scanned, lobby kioskWalk-in feedback, 2 minutes ago
NewFrom checkout to review, automatically
Room 214 · today11:02
Guest checks outCheckout event received from your PMS
Trigger11:02
Review request sent by SMSSame minute, no schedule to set
Sent11:14
Guest taps the linkOpened on mobile
Opened11:40
5★ review posted on Google38 minutes after checkout
PostedGuests missed this week: 0
One question, two destinations
How likely are you to recommend us?
012345678910
Guest picks 9
Sent to public review sites
GGoogleTATripadvisor
How likely are you to recommend us?
012345678910
Guest picks 3
Kept private, sent to your team
What let you down during your stay?
The room was not ready at check-in…
Step 3 of 7Analyze
A ranked list of what to fix first.
GuestTouch reads every review and survey response for sentiment and topic, then benchmarks you against nearby competitors, so you know exactly where to focus first.
- Emotion AI scoring, goes past star ratings to catch what guests actually felt.
- Competitor benchmarking against the properties guests are comparing you to.
- Topic trends that catch a pattern before it becomes a headline review.
- Scores down to the room, so you know which rooms drag the average.
Book a Demo
3.4xfaster root-cause detection
guesttouch.com
Top Emotion DriversFlagged
Disappointment
67
Frustration
59
Delight
49
JD
John, 5x positive
Top performer
You vs. nearby competitors
Last 90 daysHarbor View
4.7
YouThis property
4.4
Grand Central
4.3
The Meridian
4.1
Gap to the leader: 0.3Main driver: breakfast
Housekeeping sentiment down 22% this monthFlagged across 14 reviews, 3 properties
Sentiment by topic, last 30 days
Cleanliness
Check-in
Breakfast
Housekeeping
Room number
Room type
Sort: Needs attention
Under 7 (3)
7 to 8.9 (4)
9 and above (1)
Standard Twin
5.0
3 feedbacks
Standard King
6.5↘ -0.8
14 feedbacks
Accessible King
6.8↘ -0.8
4 feedbacks
Deluxe Twin
7.3↘ -1.7
9 feedbacks
Family Room
7.7↗ +0.5
24 feedbacks
Deluxe King
8.3↗ +0.9
31 feedbacks
Junior Suite
8.6↘ -0.5
12 feedbacks
Executive Suite
9.2↗ +0.4
8 feedbacks
"GuestTouch's emotion AI caught a housekeeping pattern our team hadn't noticed. We fixed it in a week and our rating jumped almost half a star the same month."
K
Kevin Thomas
Director of Operations
92%
Reviews answered within 24 hours
+0.4
Average rating gained in a month
35%
Jump in Tripadvisor ranking
Step 4 of 7Respond
Not a backlog of unanswered reviews.Every reply drafted, in your voice, in seconds.
AI drafts a reply for every review in seconds. Send as-is, edit in a click, or let low-risk replies go out automatically, you set the level of control.
- A reply ready the moment a review lands, matched to your brand voice.
- Auto-send, review first, or a mix, your call by review type.
- Responses written to perform in AI search, not just look good to guests.
Book a Demo
100%on-brand response rate
guesttouch.com
Guest review
AM
Alex M.
Deluxe King · 2 nights
GGoogle
5.0
· 14 Sep 2026
"Loved the rooftop view. Breakfast was excellent too — the team remembered our anniversary without being asked."
AI drafted reply
Thank you, Alex! So glad the rooftop view made your stay memorable — and that the team could mark the occasion. Hope to host you again soon.
Tone
Warm
Formal
Concise
Translate
Regenerate
Approve & post
Auto-send4 and 5-star reviews
OnReview before send3-star and below
OnEscalate to managerFlagged or policy-violating
OnHow your replies show up in AI search
Best boutique hotel downtown for a quiet stay?
AI answer
Guests consistently praise Riverside Hotel for quiet rooms and attentive staff. The team replies to every review, often mentioning its soundproofed river-view suites.
Google reviewsTripadvisorHotel replies
Replies written with the details AI assistants quoteCited 14× this month
Step 5 of 7Connect
Review requests, triggered straight from your PMS.
GuestTouch connects to your PMS so review requests, guest messages, and journey emails fire off real reservation data, no manual exports, no rip-and-replace.
- Works alongside the PMS you already run, no rip-and-replace.
- Reservation changes reflected instantly, no stale data.
- 50+ PMS, CRM, and booking platform integrations.
Book a Demo
50+integrations supported
guesttouch.com
CloudbedsConnected, synced 2 min ago
LiveMewsConnected, synced 2 min ago
LiveOpera CloudConnected, synced 5 min ago
LiveRMS CloudConnected, synced 5 min ago
LiveTriggered automatically from PMS events
Check-out, room 214Review request queued
New reservation, room 118Pre-arrival journey started
Mid-stay, night 2Check-in survey sent
50+ integrations
Connect in a dayPMS
CloudbedsMewsOpera CloudRMS CloudStayNTouch
CRM
SalesforceHubSpotRevinate
Booking and channels
SiteMinderBooking.comExpediaGoogle Hotel Ads
Step 6 of 7Optimize
The root cause, flagged before it repeats.
GuestTouch connects the dots across reviews, surveys, and messages, so a pattern in one department shows up before it becomes a wave of one-star reviews.
- See which department or shift is driving satisfaction down.
- The right team notified the moment a pattern emerges.
- Before-and-after tracking, so you know a fix actually worked.
Book a Demo
61%fewer repeat complaints
guesttouch.com
Satisfaction by department and shift
This month, out of 100Housekeeping
86
Restaurant
81
Front deskDay shift
78
Front deskNight shift
54
Slow night check-in named in 9 reviewsDriving scores down
Front-desk wait time flagged7 mentions across reviews and surveys this week
Routed toFront Office Manager
NotifiedBefore and after, front-desk wait time
Week 1
Week 2
Week 3
Week 4
"We finally know which shift is behind a bad week, not just that we had one. GuestTouch flags it before it turns into five one-star reviews."
V
Vijay Patel
General Manager
3x
Faster issue detection
61%
Fewer repeat complaints
100%
Of flagged issues auto-routed
Step 7 of 7Market
Your best reviews, right on your booking page.
A review widget pulls your freshest, highest-rated reviews straight onto your booking site, so proof of quality sits right next to the Book Now button.
- Auto-updating, on-brand review widget, embeds in minutes.
- Fresh review content your site was missing, built-in SEO lift.
- Real proof, right at the moment guests are deciding to book.
Book a Demo
2xmore direct bookings
yourhotel.com
Review widget, live on your site
MT
Maria T.
Book Now
Your reviews, working in Google search
riversidehotel.com › rooms
Riverside Hotel · Boutique rooms by the river
★★★★★Rating: 4.7 · 1,284 reviews
“Spotless rooms and the friendliest front desk we've met.” Maria T., 2 days ago
+38%
organic clicks
212
review snippets indexed
Direct bookings, last 3 months
Month 1
Month 2
Month 3
Across all 7 stepsReporting
The report you'd actually read.
Every report opens with what changed and why, not a grid you have to decode yourself. Portfolio view for groups, property-level detail the moment you need it.
- Leads with what changed and why, not a wall of charts to interpret.
- Trends across your whole portfolio, with property detail on demand.
- Delivered weekly, monthly, or on alert, and built to read on a phone.
Book a Demo
3minutes to read, not 30
guesttouch.com
This week's signal
Rating up 0.3 this weekDriven by cleanliness and check-in speed
ImprovingFront desk wait time flagged2 properties, 3 reviews this week
Needs eyesHousekeeping fix confirmed workingSentiment recovered after last month's coaching
ResolvedSent every Monday, 8am, to 4 recipients
Downtown
Riverside
Average rating by month
Google · Tripadvisor · Booking.com
April
3.9112 reviewsBelow target
May
4.1134 reviews
June
4.097 reviews
July
4.3156 reviews
August
4.4171 reviews
September
4.5149 reviews
+0.6since April, across 819 reviews
Your weekly report, on your phone
Mondays, 8:00 AMGuestTouch · Weekly report
Your week in 30 seconds
Rating 4.4+0.3
Front desk waitFlagged
HousekeepingFixed
Open full report
WeeklyMonthlyOn alert
WHY GUESTTOUCH
Not four vendors stitched together.One engine, built for hotels.
Why hotels and hotel groups choose GuestTouch over a stack of single-purpose tools.
One Engine, Not A Stitched-Together Stack
Reviews, feedback, responses, and reporting all read from the same data. A survey answer can trigger a review request. A review pattern can flag an operational fix. Nothing needs to be connected by hand.
Every Property, One Account
No separate logins, no per-property exports to stitch together. Independent hotels and multi-property groups see everything from the same connected view.
Built For Hotels, Not Bolted Onto A CRM
Emotion AI, competitor benchmarking, and PMS-triggered automation are purpose-built for hotel review data, not features retrofitted onto a generic sales tool.
Setup Stays On Our Side
Your PMS connects without a rip-and-replace, and your team isn't left maintaining the plumbing. Most properties are live within 48 hours.
Just A Glimpse
This Is Just A Glimpse. There's So Much More Underneath.
Click through and see for yourself, the items tagged Why GuestTouch are the ones competitors simply don't have.
Only in GuestTouch
Competitor IntelligenceWhy GuestTouch
See exactly what's driving the gap, price, cleanliness, staff tone, not just a number.
Staff Performance TrackingWhy GuestTouch
Tie guest sentiment back to specific shifts and team members.
Emotion AIWhy GuestTouch
Surfaces anger, joy, and frustration, not just a star count.
Enterprise Group DashboardsWhy GuestTouch
Portfolio roll-up and drill-down, built for groups, not single hotels.
Automatic Removal FlaggingWhy GuestTouch
Scans every review for policy violations, then flags and files removal automatically.
Everything else you'd expect
Reviews Dashboard
Manage all your reviews in a single dashboard.
Reviews Analytics
Actionable and precise insights.
Get More Reviews
Collect more and better reviews seamlessly.
Instant Review Invite App
Collect reviews and feedback instantly.
Reviews Widget for Website
Influence direct bookings. Showcase your best reviews.
Increase Reviews With Messaging
Collect more reviews through guest messaging.
AI-Drafted Responses
Reply to every review, in your brand voice, in seconds.
Unlimited Users
No per-seat pricing. Add your whole team.
Multi-Language Support
Respond to guests, and read reports, in their language.
White-Glove Support
A dedicated specialist, not a ticket queue.
Instant Notifications
Real-time alerts the moment a review posts.
G
Google Integration
Deep, direct integration with Google Business Profile.
TA
Tripadvisor Partnership
An official partner integration, not a scraped feed.
Detailed Reporting
Portfolio and property-level reports, scheduled to your inbox.
iOS and Android App
Manage your reputation from your pocket.
guesttouch.com
Competitor Intelligence
See exactly what's driving the gap between you and nearby competitors, price, cleanliness, staff tone, not just a number.
CleanlinessYou 4.4, nearby average 4.7
BehindStaff friendlinessYou 4.8, nearby average 4.5
AheadPrice valueYou 4.2, nearby average 4.6
BehindTrusted by independent hotels, boutique brands, chains, and multi-property groups
Hotel Group
Resort Co
Boutique Inns
Coastal Hotels
Urban Stays
One Dashboard. Every Platform That Matters.
From the biggest OTAs to the niche ones guests still use, GuestTouch pulls every review into one place, automatically.
G
TA
B
E
A
H
T
V
HW
+ 20 more
Why Reputation Is The Metric That Moves Everything Else.
The research behind why this engine exists.
95%of bookings are influenced by reviews
76%of guests choose a better-rated property, even if it costs more
7properties viewed on average before a guest books
21.9%of guests are at risk after just one unanswered negative review
Questions, Answered.
Everything hoteliers ask before switching to GuestTouch for reputation management.
Do you monitor every review site, or just Google?
Every major platform, Google, Tripadvisor, Booking.com, Expedia, Airbnb, and more, all aggregated into one dashboard, updated in real time.
Can GuestTouch remove a review?
No platform can guarantee a removal, but GuestTouch flags reviews that violate a site's policies, fake, off-topic, or abusive, and files the removal request on your behalf.
Will responses actually sound like us?
Yes. GuestTouch learns your brand voice from past responses and property details, so drafts sound like your team wrote them, not a script.
How long does setup actually take?
Most properties are live within 48 hours. Your PMS connects without a rip-and-replace, and our team handles setup, you're not left configuring things alone.
Does this work across multiple properties or brands?
Yes. Management companies and multi-property groups get one portfolio-wide dashboard, with per-property views, custom groupings, and role-based access.
See Your Reputation Dashboard, With Your Own Reviews.
Book a demo and a specialist will walk through your actual review data, live.
Book a DemoNo signup required to see it live
