Reputation Management

Reviews impact bottom line

Manage, collect, analyze and promote guest reviews and feedback to improve guest experiences and attract bookings consistently.

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Refreshingly Simple. Built for Modern Hoteliers.

Manage all your reviews in a single dashboard…

Automatically collect fresh reviews, and get a pulse on all reviews across different sites like Google, Booking.com, Hostelworld, Expedia, TripAdvisor, and more, all in one place in a single dashboard. See trends, analysis, and professionally respond to reviews on major booking sites and Google that influence customers to book.

Get more reviews, increase your ranking by making it simpler for your guests to leave you a review

There are many barriers to write a review; search the right platform, search the right property, find the review link, log in or sign up, etc, this discourages most guests to write a review, which means your hotel misses out on potential good reviews. With GuestTouch, writing a review becomes as simple as click and leave a review.

Most surveys suck! Send the feedback/survey that guests love to give

Feedback uniquely designed puts regular surveys to shame. Easily collect proactive and actionable feedback and authentic reviews.

Personalize responses to your guest reviews

GuestTouch works closely with your team, monitors, and responds professionally to each review to make sure your property is perceived great by your potential customers. Draft compelling responses to each review with the help of our expert team and algorithmic prompts to make sure your property is perceived great.

Go global and engage your customers in their language

Your guests are global. You can connect with your customers in the language they are comfortable with. Swahili, Spanish? French, we’ve got you covered!

Smart notifications the way you want: App, Email, and on WhatsApp!

Get the notification for reviews and guest feedback the way that suits you, to help you handle the issue right away.

0 %

of bookings influenced by reviews

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of travelers are more likely to book a room with a higher score, even if it means paying a higher rate. – TripAdvisor

properties are viewed on average per booking

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of customers businesses risk losing from their interest if they have just one negative review listed on page one of Google – Moz

Strategic management reports that keeps you ahead of the curve

Reports so good that your staff will love to read it. GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identifies areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.

Actionable operational intelligence from all your guest reviews

Easy to understand operational insights from your guests’ reviews. Analytics engineered and designed to present the data in an actionable format – no need to invest valuable time to understand.

Improve your hotel rankings on OTAs, and get fresh reviews where they matter: TripAdvisor, Google

Generate great reviews across all major review sites to optimize your online presence. Quality matters, but so does quantity. GuestTouch’s integration seamlessly and get fresh reviews on sites like TripAdvisor and Google.

Collect fresh reviews with instant review invite

Collect a review or feedback from guests in an innovative way that you prefer: Email, SMS, or automate it by connecting your guest journey with PMS integration.

See a complete 360* picture with PMS integration

See a complete picture of your guest feedback and reviews. Understand the context of the guest’s journey from booking to stays. Data brings richer context to each feedback and allows you to make better-informed decisions. All this is automated and presented to you in an easy to understand format.

GuestTouch is the best decision I’ve made for this hotel so far.

"GuestTouch helped us generate reviews seamlessly from our guests. For hotels nowadays, we observed that some guests are increasingly using reviews as a threat/weapon or tool. The vast majority of our guests that had a great experience did not leave reviews, even when asked or solicited. This has changed now with GuestTouch. GuestTouch is the best decision I’ve made for this hotel so far."

Michael K, General Manager

GuestTouch makes it easy not having to worry about that aspect of the operations.

"GuestTouch has helped reduce the stress level associated with managing reviews and professionally engaging with guests on the various platforms. GuestTouch makes it easy not having to worry about that aspect of the operations. It easily pays for itself each month in time savings. It has been huge for our boutique portfolio. "

Kevin Thomas, Director of Operations

I appreciate GuestTouch and its team for what they do for us.

"Managing reviews daily is difficult for GM of a boutique property like us who has 100 other things to do. I appreciate GuestTouch and its team for what they do for us."

David Ramirez, Director of Sales

Review management with GuestTouch is much, much easier.

We have used several systems before, Review management with GuestTouch is much, much easier.

Vijay Patel, General Manager

I appreciate GuestTouch and its team for what they do for us.

"Managing reviews daily is difficult for GM of a boutique property like us who has 100 other things to do. I appreciate GuestTouch and its team for what they do for us."

David Ramirez, Director of Sales

Review management with GuestTouch is much, much easier.

We have used several systems before, Review management with GuestTouch is much, much easier.

Vijay Patel, General Manager

See the difference

See what an all-in-one reviews solution can do for your hotel

Frequently asked questions

Which websites do you respond to reviews on?

We respond to reviews on all major platforms that influence and drives your bookings: TripAdvisor, Google My Business, Booking.com, Expedia and more! We also partner with some hotel brands to respond to brand website sruveys like Medalia, and are always working to include more platforms.

How quickly do you respond to reviews?

As soon as a review comes in, we begin to work on a response. Our hand-crafted tailored responses are typically ready to publish within 24 hours from when we receive the review. Then, responses will post as soon as you approve them or will post immediately if auto-approval settings have been configured.

Are your responses unique? Who is writing the responses?

Our responses are expertly tailored to the content of each review. Hoteliers can provide additional context and instruction. For example, you can tell us phrases you prefer to use for certain situations, so we can respond to reviews better. Addtionally, you have a full control on response with approval process and a way to provide additional input for each response if you need to.

What is the price of the review responses?

The plan starts from just $129/month. Packed with all the modern features you need to manage and grow your online reputation.

How do we approve or provide input for the review responses?

After we submit a response for review, an assigned person at your property can edit the response, send us comments or input, and approve the response. To save time, you can set up auto-approval. For example, you could auto-approve responses to 3-5 star reviews, but manually approve responses to 1-, 2 responses.

How do we get notified for responses and reviews?

We understand hoteliers and how busy they can be running the hotels. So we support a wide range of mediums to notify you for critical reviews and approvals: app, email, and even WhatsApp, we’ve got you covered!

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