Reputation Management
Reputation Management
Your Reviews Impact Your Bottom Line
GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.
Be The Choice On The Sites Your Customers Love And Trust
Simple reviews management
Automatically collect reviews, get pulse on all reviews across different sites in a single dashboard, see trends & analysis and professionally respond to reviews on major booking sites and Google that influences customers to book.
Effortless Instant Review Invite
Collect a review or feedback from guests in a few clicks, Instantly
Proactive Feedback and Authentic Reviews
Easily collect feedback and reviews from multiple channels like email and text messaging for proactive service recovery, prevent possible negative reviews and solidify your online ranking across all sites which drives your bookings.
Customized Responses with full control over responses
GuestTouch works closely with your team, monitors and responds professionally to each review to make sure your property is perceived great by your potential customers. Draft compelling responses to each review with the help of our expert team and algorithmic prompts to make sure your property is perceived great.
Improve Hotel Rankings on OTAs
Generate great reviews across all major review sites to optimize your online presence.
Strategic Reports
GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identify areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.
Tailored to your needs
Choose the sites you want your guests to leave reviews on so you can build a well-balanced presence.
89% of guests read reviews before booking
Designed to work for you
On-Demand Support
Top-notch support with all of your business packages and plans for all our partners.
Mobile View
Manage your reviews, provide input on responses, approve responses and easily view actionable business reports on the go.
Ready to integrate
Automate everything, save time and maximize results by connecting GuestTouch to PMS you already use.
Fully Automated reputation management, personalized, professional responses, guest messaging and more