Pre arrival guest messaging
Send email / message to guests before they arrive.
The pre-arrival stage is critical in forming guests’ initial impressions, influencing their entire experience.
Benefits of Pre Arrival Emails / Messages
Guest Satisfaction
Early engagement fosters trust, assures guests they’re valued, and can lead to better reviews and repeat bookings
Personalization
Tailored, friendly pre arrival emails and messages help hotels stand out and convey genuine hospitality
Efficiency
Pre-arrival communication streamlines operations by reducing repetitive questions about check-in procedures, amenities, and hotel policies
Connect with guests before they arrive
Connect with your guests pre arrival
- Connect with guests via email or text message pre arrival
- Send concierge page with details your guests need
- Send your digital marketplace to upsell and sell your services and amenities
Schedule Pre Arrival messages
- Automate sending timely pre arrival emails and messages to hotel guests before they arrive.
- It helps streamline operations, reduce last-minute inquiries, and enhance the overall customer experience.
Multiple channels
- SMS
- Expedia
Give guests a convenient way to respond or ask questions. Certain channels (e.g., SMS, WhatsApp) are more likely to get an immediate response, boosting satisfaction and preventing miscommunication. While Email and Expedia do allow hotels to reach guests irrespective of carrier restrictions.
Examples of Pre-Arrival Messages over SMS / Whatsapp / Email
Hi Emily!
We’re excited to welcome you to the Lex Hotel! If there’s anything we can do for you before, during, or after your stay, please feel free to text or call us at this number. Just a reminder that check-in starts at 3 pm.
If you’ll be arriving after 10 pm, kindly let us know so we can be fully prepared for you.
Warmest regards,
Irene
Hi Emily,
We're thrilled to have you at Hotel Lex and want to make sure your stay is flawless. We're available both in person and via WhatsApp, so please feel free to reach out with any questions or requests. Have a fantastic stay!
Warm regards,
Guest Experience Team
Hi Emily,
We’re thrilled to have you stay at Hotel Lex and want everything about your visit to be just right. Our check-in time begins at 3:00 pm. If you need any assistance getting here, please let us know—we’d be happy to arrange transportation.
After a busy day, we invite you to unwind in our Rooftop Lounge. Just reply to this message, and we’ll reserve a table for you.
Looking forward to seeing you soon,
Irene, Lex team
More examples at Blog - Pre-Arrival Guest Messages For Hotels (With Examples)
Send Pre Arrival emails for your property
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