Guest Messaging For Resorts and Lodges
GuestTouch’s integrated system gives you all the tools you need to run and grow your property.
GuestTouch for Resorts and Lodges
Connect with your customers and guests at all stages of their journey with an all one guest messaging platform
- Communicate with guests during the booking process with AI WebChat.
- Personalized guest engagement from pre-arrival, Check-in, check-out to post-stay
- Connect with your guests and provide a contactless experience during the stay
- Staff messaging to stay on top of your game
Everything in one place, so you can spend more time with guests
We know that Resorts and Lodges want to spend less time dealing with admin tasks and more time where it matters. Our integrated solution includes powerful modern reputation management, guest messaging, webchat, and more. GuestTouch is proven to help resorts and lodges connect with customers, deliver the best guest experiences, and increase sales.
Guest Messaging
All in one guest messaging platform for modern hoteliers
GuestTouch gives you the most comprehensive customer experience platform, giving your property everything it needs to connect with customers, deliver the best guest experiences, and crush your sales.
Whatsapp Integration
Connect with guests onWhatsApp
GuestTouch offers your property the ability to connect with your customers on WhatsApp with our official integration – making it very easy for you to communicate and engage your international guests as well – all within the single interface.
Go Global
Go global and speak to all your customers in their own language
Your guests are global so you can speak to your customers in the language they are comfortable with. Swahili, Spanish, French? We’ve got you covered!.
Personalized Concierge Page
Inform, promote and sell more with a personalized concierge page
Differentiate your hospitality. Welcome each guest with a personalized message and digital concierge page at the pre-arrival or check-in that gives your guests highlights of services, like shuttle details, amenities, specials, and much more- allowing hotels to generate more upsell opportunities and capitalize on ancillary revenue.
Collect Feedback and Reviews
Collect feedback and drive more (and better) reviews
95% of bookings are influenced by reviews. Online reviews are the first experience prospective guests have with your hotel. GuestTouch helps collect guests’ feedback and also makes it easier for your guests to write great reviews seamlessly on sites like Google and TripAdvisor.
Real World Results
What our great customers are saying
Great Product and Great Results!
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
David Desai
Director of Operations
With Guest Messaging
505
Reviews
Before Guest Messaging
65
Reviews
More than doubled direct conversion and 2x increase in website leads.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Ricky Patel
Co-Owner and General Manager
With Guest Messaging
293
Reviews
Before Guest Messaging
74
Reviews