Communicate With Your Customers at All Stages of Their Journey

GuestTouch provides world class tools to connect your customers, offer fantastic guest experiences, get more reviews and drive more bookings.
Messaging Includes

Two Way Messaging

Communicate with customers meaningfully throughout the journey; at booking, before, during and after their stay. .

Message Your Guests

Drive Direct Sales

Communicate with your potential customers at the point of search and booking

Drive Your Direct Sales

Pre-Check Messages

Communicate key details and jump start your guests' check-in with pre-arrival messaging

Jumpstart Check-In

Automated Messages

Set automated messages at various touch points; booking, pre-arrival, check-in, post-stay etc.

Automate Your Messages

Send Messages in Bulk

Communicate with your customers in bulk, for example, to your in-house guests for upsell or critical communications.

Send Messages in Bulk

Google’s Business Messages

Connect and communicate with travelers at the moment of search.

Connect with customers on Google

Connect Staff

Two-way communication with your internal staff like housekeeping - in over 100 languages.

Staff Messaging

WhatsApp

Move beyond SMS- unlock your potential and communicate with your international customers right on WhatsApp

WhatsApp for Hotels

Connect with Customers at the Moment of Search

Turn Google search and your brand website visitors into guests. With webchat and Google Business Messaging. Google search and your website visitors can easily ask a question, and get a response in record time.

Engage Guests with Meaningful Two-way Communication

Use text messages to send your guests their booking confirmation, itinerary and deliver phenomenal service.

More Reviews = More Bookings
Collect guest feedback and reviews seamlessly and get 2x more quality reviews on TripAdvisor and Google
Digital Directory and Marketplace
Replace your printed in-room compendium. Highlight on-site amenities, local recommendations, events and more. Replaces printed materials and adds a digital marketplace to drive upsells, sell amenities, items and services seamlessly.
GuestTouch: the obvious choice for hospitality businesses
Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease. We have also see 5x increase in our total reviews and 63% increase in TripAdvisor ranking already
David, General Manager, Lexen Hotels

Realworld Results

More than doubled direct conversion and 2x increase in website leads.

It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
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Ricky Patel,
Co-Owner and General Manager

Mountain Laureal Cabin Rentals

With Guest Messaging

With
Guest Messaging

293

Reviews

Before Guest Messaging

Before
Guest Messaging

74

Reviews

With
Guest Messaging

293

Reviews

Before
Guest Messaging

74

Reviews

Realworld Results

Great Product and Great Results!

Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
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David Desai,
Director of Operations

Mountain Laureal Cabin Rentals

With Guest Messaging

With
Guest Messaging

505

Reviews

Before Guest Messaging

Before
Guest Messaging

65

Reviews

With
Guest Messaging

505

Reviews

Before
Guest Messaging

65

Reviews

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Frequently Asked Questions
Other companies offering messaging products are built on just a single feature. Guest experience is not just about communication. We view guest experience holistically and guest communication is part of that holistic solution. This approach allows us to offer modern text messaging with all in one features with the best price in the industry.

GuestTouch technology has been deployed to many countries around the world and can support 100+ different languages. Our apps and services work around the globe. If you have specific questions please contact us with a question about your country.

Guests don’t need an app to interact with Connect Messaging. SMS/WhatsApp messaging is available to over 90% of phones around the world. Furthermore, with our official WhatsApp support, guests do not need to rely on the SMS charges, this unlocks communications with travelers from around the world!
Yes. GuestTouch Messaging works without a PMS system but is capable of integration. GuestTouch integrates with Opera and many leading PMS systems, and can work with other PMS systems that allow external communication.
GuestTouch technology provides you robust flexibility to achieve a wide range of any business goals, not just guest communication. You can connect and communicate with a massive pool of potential customers right on Google search, as well as your website visitors. You can communicate with your guests from pre-arrival to post-stay, and even connect with international travelers with our official WhatsApp interface
GuestTouch Messaging provides a high degree of automation that helps save time and money. Smart templates and automations are available to help facilitate faster communication at all stages of guests’ journey.
Yes, GuestTouch Messaging is built on two-way communication.

Start growing with GuestTouch today

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