Next Generation Reputation, Messaging & Guest Engagement Platform
Transform your guest journey, connect with guests meaningfully, ace online reputation, and boost profitability.
See our wall of love
We manage reviews globally for hospitality brands of all types and sizes, Including
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Review Responses
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
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Guest Reviews and Feedback
Next Generation Reputation Platform
Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.
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95 % of bookings are influenced by reviews.
“We’ve seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!”
- David, Director of Operations, Lexen Hotel
Review Responses
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
Learn More77 % of travelers more likely to book when business responds to reviews.
“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”
- David Ramizrez, Director of Sales
All-in-One Messaging Solution
Guest Messaging Platform
Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.
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“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease
- Anzor Khilal, Front Desk Manager
Create & Automate Beautiful Emails
Guest Journey Emails
Use drag & drop to create stunning emails in minutes for your guest journey. Connect your property management system to sync reservations and automate.
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“It’s a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!”
- Jennifer, Revenue Manager
Why GuestTouch?
Top rated in affordability and quality features
Property Management System (PMS) integration
Support for iPad
Integrated guest experience suite
Easy to setup and learn
Free staff onboarding training available
24/7 customer service
Free trial with full support available
Integrations
Integrates instantly
Supercharge your operation with seamless integration with the PMS of your choice
Real World Results
What our great customers are saying
Great Product and Great Results!
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
David Desai
Director of Operations
With Guest Messaging
505
Reviews
Before Guest Messaging
65
Reviews
More than doubled direct conversion and 2x increase in website leads.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Ricky Patel
Co-Owner and General Manager
With Guest Messaging
293
Reviews
Before Guest Messaging
74
Reviews
Frequently Asked Questions
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So, what is GuestTouch?
Why GuestTouch?
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See what an all-in-one reviews solution can do for your hotel
