Next Generation Reputation, Messaging & Guest Engagement Platform
Transform your guest journey, connect with guests meaningfully, ace online reputation, and boost profitability.
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Trusted by Properties of All Sizes Globally
Elevate your guest experience with tailored solutions
Stay Boutique, Stand Out, Succeed
Strengthen your unique identity while driving better results than branded hotels
Some of the Benefits
- Build authentic guest relationships your way
- Create unique experiences without franchise restrictions
- Drive direct bookings without hefty brand fees
- Stand out with your personal touch and creativity
- Compete effectively against larger chains
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Maintain Brand Excellence
Deliver consistent guest experiences while exceeding brand standards
Some of the Benefits
- Ensure consistent brand communication
- Streamline guest feedback collection
- Maintain high brand standards
- Improve brand reputation scores
- Drive guest satisfaction metrics
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Create Memorable Experiences
Deliver exceptional service across all guest touch-points
Some of the Benefits
- Unify guest communication across departments
- Capture comprehensive guest feedback
- Enhance guest experience at every stage
- Build lasting guest relationships with personalized guest engagement
- Drive excellence in service delivery
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Effortless Hospitality
Streamline your guest experience with ease without losing your personal touch
Some of the Benefits
- Easy guest communication
- Simplified review management
- Improved guest satisfaction
- Enhanced online presence
- Streamlined operations
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Elevate the Guest Experience and Engagement
Create memorable stays for your cabin guests
Some of the Benefits
- Send targeted messages based on specific site
- Automate guest journey messages
- Simplified reviews management
- Automated reviews and guest feedback collection
- Improved online presence
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Streamline Guest Reviews and Experiences
From single properties to large portfolios - we've got you covered
Some of the Benefits
- Centralize and automate review management across all properties
- Build brand consistency with tailored review responses
- Drive more bookings with strategic review generation
- Simplify operations with unified guest communications
- Track performance with custom management reports
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Ace Your Online Reputation
Elevate your online reputation, guest engagement, and boost visibility across your outlets
Some of the Benefits
- Simplified review management across all your locations
- Enhanced online presence
- Streamlined review responses
- Multi-location management and consolidated reporting
- Collect more reviews and custom surveys through QR codes, text, email, and other channels
- + much more...
Popular Solutions
Reputation Management
Monitor and improve your online presence
Guest Messaging
Direct communication with guests
Guest Surveys
Collect valuable guest feedback
Guest Emails
Automated guest journey communications
Refreshingly Simple. Built for Modern Hoteliers.
Review Responses
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
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Guest Reviews and Feedback
Next Generation Reputation Platform
Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.
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95 % of bookings are influenced by reviews.
“We’ve seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!”
- David, Director of Operations, Lexen Hotel
Reviews Dashboard
Your command center to manage all your reviews and guest feedback
Reviews analytics and precise insights
Get more reviews Collect more and better reviews seamlessly
Smart guest surveys
Create customized surveys that guests love to complete
Multiple channels
Collect reviews and feedback on any channel, SMS, WhatsApp, QR code, email etc.
Smart notifications
Get real-time alerts and notification
Management reports
Get the reports of your choice or create your own with raw data
Multi-brands and group overview
Create many locations and brands and view performance-based accordingly
Robust user management
Grant access to a single location, features, or multiple brands/locations
Seamless reviews responses
Respond to reviews seamlessly with your brand voice using AI from a single dashboar
Managed responses
Built-in approval for managed responses
Tripadvisor integration
Collect reviews to Tripadvisor seamlessly
Google Integration
Collect more Google reviews
Multi-language
Respond to reviews in any language
Guest Identification
Match reviews to specific guests and rooms for deeper insights
Reviews Widget for Website
Influence direct bookings. Showcase your best reviews on your website
Review Responses
Comprehensive Review Responses
Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.
Learn More77 % of travelers more likely to book when business responds to reviews.
“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”
- David Ramizrez, Director of Sales
Comprehensive Reviews Dashboard
Access reviews, responses, reports, and analytics in one centralized location
Reviews analytics and precise insights
Get more reviews Collect more and better reviews seamlessly
Timely, Professional, Personalized Responses
Provide personalized responses for each review and survey, tailored to your property, location, audience, and brand
Customization, Your Way
Onboarding to understand your brand and property. Customize signatures, templates, and virtually any aspect to align with your unique requirements
Approval Workflow Control
Streamline your review response process with customizable workflows based on any criteria, such as sentiment or source
Brand Review Management
Manage brand reviews and surveys across your entire portfolio of properties
Multi-Brand Oversight
Track all your brands in a single, unified dashboard with group-level reporting
24/7 Customer Success Support
Dedicated team available to provide assistance whenever you need it
Mobile App
Manage reviews, approvals, and more on the go with the dedicated mobile app
All-in-One Messaging Solution
Guest Messaging Platform
Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.
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“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease
- Anzor Khilal, Front Desk Manager
Automate Personalized Messages
Send the right message at the right time to specific guests based on criteria like room type
Connected Guest Journey
Create stellar guest experiences across the entire journey - from booking to beyond
Unified Communication
Engage guests via SMS, WhatsApp, Email, or OTAs like Expedia
Pre-Arrival Messaging
Send personalized pre-arrival messages to set the right tone
WhatsApp for Hotels
Engage your guests on most preferred channel
Collect Great Reviews
Collect more reviews through automated guest messaging
Custom Guest Surveys
Automatically collect feedback across any communication channel
Concierge page
Digital guidebook
Promote & upsell
Sell upgrades, services and more
Team Chat
Supercharge inter-staff communication
Mobile App
Manage guest communication and reviews on-the-go
Create & Automate Beautiful Emails
Guest Journey Emails
Use drag & drop to create stunning emails in minutes for your guest journey. Connect your property management system to sync reservations and automate.
Learn More
“It’s a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!”
- Jennifer, Revenue Manager
Beautiful, Automated Emails for Every Guest Touchpoint
Create gorgeous, personalized emails to guide guests from booking to checkout and beyond
Relevant Email at the Right Time
Tailor the content and timing based on their specific reservation details
Speak Their Language
Send emails in your guests' preferred languages for a personalized touch
Your Brand, Your Way
Maintain a cohesive brand experience with complete flexibility to design emails that align with your visual identity
Detailed Performance Tracking
Monitor open rates, engagement metrics, and other key performance indicators to optimize your email strategy
Why GuestTouch?
Top rated in affordability and quality features
Property Management System (PMS) integration
Support for iPad
Integrated guest experience suite
Easy to setup and learn
Free staff onboarding training available
24/7 customer service
Free trial with full support available
Book a Quick Demo
See how GuestTouch can help transform your hotel
Integrations
Integrates instantly
Supercharge your operation with seamless integration with the PMS of your choice
Real World Results
What our great customers are saying
Great Product and Great Results!
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
David Desai
Director of Operations
With Guest Messaging
505
Reviews
Before Guest Messaging
65
Reviews
More than doubled direct conversion and 2x increase in website leads.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Ricky Patel
Co-Owner and General Manager
With Guest Messaging
293
Reviews
Before Guest Messaging
74
Reviews
Frequently Asked Questions
Have any question?
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Why GuestTouch?
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See what an all-in-one reviews solution can do for your hotel
