Communicate With Your Customers at All Stages of Their Journey

GuestTouch provides world class tools to connect your customers, offer fantastic guest experiences, get more reviews and drive more bookings.

Get up and running in 3 steps

1. Sign up to get started

Fill the form or request a demo to get started with your 30 days free trial of GuestTouch. We will connect with you to help you get set up.

2. Connect LittleHotelier + GuestTouch

Connect and easily sync your reservations for seamless communication

3. Start messaging and deliver great experiences

Start communicating with customers from Google search to your website and from stages of their stay and beyond.

Messaging Includes

Two Way Messaging

Communicate with customers meaningfully throughout the journey; at booking, before, during and after their stay. .

Message Your Guests

Drive Direct Sales

Communicate with your potential customers at the point of search and booking

Drive Your Direct Sales

Pre-Check Messages

Communicate key details and jump start your guests' check-in with pre-arrival messaging

Jumpstart Check-In

Automated Messages

Set automated messages at various touch points; booking, pre-arrival, check-in, post-stay etc.

Automate Your Messages

Send Messages in Bulk

Communicate with your customers in bulk, for example, to your in-house guests for upsell or critical communications.

Send Messages in Bulk

Google’s Business Messages

Connect and communicate with travelers at the moment of search.

Connect with customers on Google

Connect Staff

Two-way communication with your internal staff like housekeeping - in over 100 languages.

Staff Messaging

Move beyond SMS- unlock your potential and communicate with your international customers right on WhatsApp

WhatsApp for Hotels

Connect with Customers at the Moment of Search

Turn Google search and your brand website visitors into guests. With webchat and Google Business Messaging. Google search and your website visitors can easily ask a question, and get a response in record time.

Engage Guests with Meaningful Two-way Communication

Start communicating with customers from Google search to your website and throughout their stay and beyond

More Reviews = More Bookings

Collect guest feedback and reviews seamlessly and get 2x more quality reviews on TripAdvisor and Google

Digital Directory and Marketplace

Replace your printed in-room compendium. Highlight on-site amenities, local recommendations, events and more. Replaces printed materials and adds a digital marketplace to drive upsells, sell amenities, items and services seamlessly.

Why GuestTouch?

Top rated in affordability and quality features
Property Management System (PMS) integration
Communicate in 100+ languages
Mobile App for iOS and Android
Support for iPad
Integrated guest experience suite
Easy to setup and learn
Free staff onboarding training available
24/7 customer service
Free trial with full support available

GuestTouch: the obvious choice for hospitality businesses

Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease. We have also see 5x increase in our total reviews and 63% increase in TripAdvisor ranking already

David, General Manager, Lexen Hotels

Realworld Results

More than doubled direct conversion and 2x increase in website leads.

It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.

Ricky Patel,
Co-Owner and General Manager

With Guest Messaging

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Guest Messaging

293

Reviews

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Guest Messaging

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Realworld Results

Great Product and Great Results!

Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.

David Desai,
Director of Operations

With Guest Messaging

With
Guest Messaging

505

Reviews

Before Guest Messaging

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Guest Messaging

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Guest Messaging

505

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Frequently Asked Questions

Can I try GuestTouch for free?

Yes, we invite you to explore what GuestTouch can do for you prior to any payment. Simply click here to get started or book a demo at no cost to you,

Do I have to sign a fixed-term contract?

No, with GuestTouch you can pay month-to-month.

What’s included in my free period?

You’ll have access to all the premium features. You’ll have a dedicated onboarding consultant who will guide you through the setup and everyday use of the product.

Why are you so much less expensive than competitors?

Other companies offering messaging products are built on just a single feature. Guest experience is not just about communication. We view guest experience holistically and guest communication is part of that holistic solution. This approach allows us to offer modern text messaging with all in one features with the best price in the industry.

Will Connect Messaging work in my country?

GuestTouch technology has been deployed to many countries around the world and can support 100+ different languages. Our apps and services work around the globe. If you have specific questions please contact us with a question about your country.

Do my guests need an app?

Guests don’t need an app to interact with Connect Messaging. SMS/WhatsApp messaging is available to over 90% of phones around the world. Furthermore, with our official WhatsApp support, guests do not need to rely on the SMS charges, this unlocks communications with travelers from around the world!

Why GuestTouch?

GuestTouch technology provides you robust flexibility to achieve a wide range of any business goals, not just guest communication. You can connect and communicate with a massive pool of potential customers right on Google search, as well as your website visitors. You can communicate with your guests from pre-arrival to post-stay, and even connect with international travelers with our official WhatsApp interface

Is it automated?

GuestTouch Messaging provides a high degree of automation that helps save time and money. Smart templates and automations are available to help facilitate faster communication at all stages of guests’ journey.

Does it allow for two-way communication?

Yes, GuestTouch Messaging is built on two-way communication.