Seamless Communication With Guests At All Stages of Their Journey
GuestTouch Engage enabled you to connect your customers, deliver fantastic guest experiences with seamless communication through SMS, WhatsApp, WebChat and more!
Messaging Includes
Two Way Messaging
Communicate with customers meaningfully throughout the journey; at booking, before, during and after their stay
Message you guests
Drive Direct Sales
Communicate with your potential customers at the point of search and booking
Drive Your Direct Sales
Pre-Arrival Messages
Communicate key details and jump start your guests' check-in with pre-arrival messaging
Jumpstart Check-In
Automated Messages
Set automated messages at various touch points; booking, pre-arrival, check-in, post-stay etc.
Automate Your Messages
Send Messages in Bulk
Communicate with your customers in bulk, for example, to your in-house guests for upsell or critical communications.
Send Messages in Bulk
Google’s Business Messages
Connect and communicate with travelers at the moment of search.
Connect with customers on Google
Connect Staff
Two-way communication with your internal staff like housekeeping - in over 100 languages.
Staff Messaging
Move beyond SMS- unlock your potential and communicate with your international customers right on WhatsApp
WhatsApp for HotelsConnect with Customers at the Moment of Search
Turn Google search and your brand website visitors into guests. With webchat and Google Business Messaging. Google search and your website visitors can easily ask a question, and get a response in record time.
Engage Guests with Meaningful Two-way Communication
Use text messages to send your guests their booking confirmation, itinerary and deliver phenomenal service.
More Reviews = More Bookings
Collect guest feedback and reviews seamlessly and get 2x more quality reviews on TripAdvisor and Google
Digital Directory and Marketplace
Replace your printed in-room compendium. Highlight on-site amenities, local recommendations, events and more. Replaces printed materials and adds a digital marketplace to drive upsells, sell amenities, items and services seamlessly.
Why GuestTouch?
What our great customers are saying
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Have any question?
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