February 1, 2021
This articles emphasizes the importance of applying a review widget as social proof on hotel website to boost the conversion and overall ranking.
Now and post COVID-19, guests would still be apprehensive to travel. For hotels to instill confidence in guests, it is important that they are rendering contactless service. Here’s how hotels can provide a contactless service seamlessly:
This guide showcases the various stages in the hotel guest journey and elucidates on each of them with information, illustration and right tools to help a hotelier provide his/her guests an exquisite experience.
Hotels can use WhatsApp strategically at the vital touchpoints to communicate effectively with the guests throughout their journey. This article elucidates just that with some amazing real use cases.
This article talks about the current steps and strategies that show how hotels can prepare for a strong comeback post COVID-19, restoring things to their original state, even if at a slow-pace.
Fresh hotel reviews are more likely to give an accurate representation of the experience at your property to the guests. This article talks about the importance of keeping the consistent review flow going followed by examples and screenshots.
This article elucidates the various types of WebChat for your hotel website along with their pros and cons and also stresses upon the importance of using a Hybrid WebChat to provide a perfect guest experience.
This article talks about how the hoteliers can make an effective use of their Hotel Guest Messaging to provide a safe and healthy stay to their guests during the Coronavirus outbreak.
Hotel Coronavirus Cancellation & Refund might not be too shocking for a hotelier given the present situation. Here’s how to take the help of the OTAs to combat this:
This article explains how the Hotel Coronavirus Communication can be used effectively to adhere to social distancing and to provide the guests with a seamless experience even in such crucial times. Here are a good amount of templates and examples too to make the point clear:
To respond to a negative review properly is the key for the hotels to get over the problem of incurring negative reviews which present an opportunity to leave a good impression on the readers alongside focusing on problem areas
This article talks about the circumstances under which a property is eligible to report a fake or negative review and lists out certain procedural details which are necessary while seeking TripAdvisor’s support!
This article talks about the importance of maintaining a hotel’s online reputation over the various platforms along with some useful hacks, tips and quick fixes to help hoteliers proceed in the required direction with a more positive and practical approach!
This short article indicates the important and immense benefits of Google’s Business Messages service for hotels, the implementation of which can expedite communication, reduce average handle time, drive more bookings and work wonders for your business.
This comprehensive guide gives detailed insights into guest feedback strategy for hotels along with how to procure feedback through traditional and modern methods and when to procure it. There is more to be known and this guide is for the new-age hoteliers to get everything in one document from A-Z!
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