Instill confidence In travelers, researching their next stay.

Stand out and instill confidence in travelers, with hand-crafted, personalized responses to your online reviews.

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Innovative Guest Engagement & Review Response Solution

Manage all reviews seamlessly

Track all reviews in a next generation reputation dashboard. Timely and professional respond to all your hotel reviews. Good or bad, it’s important to address feedback from your guests online. Review responses are a chance to provide customer service to the guest and additional context to others reading the responses.

Respond to Every Review with unique, personalized responses

Respond to every review timely, professionally with care and attention across all major reviews and OTA platforms like Expedia, TripAdvisor, Booking.com Google, Medalia, and Much more! Hoteliers can either approve and publish responses or set parameters for auto-approvals.

You’ve full control over every response

Our expert team uses the smart prompts feature that draws from data to draft powerful and unique responses to each review. You can review & approve the responses seamlessly, leave it to experts, and auto-approve any responses, you’re fully in control of every response.

Provide your input with one tap

Want to provide an input on a unique situation? it’s easy, one tap and you can give your details, which can be incorporated into the response. You can also tell us phrases you prefer to use for certain situations to create your brand’s communication standards.

95%

of bookings influenced by reviews

62%

surveyed said that they are more likely to book a hotel that responds to review compared to a relatively similar hotel that does not respond to reviews

77%

of travelers more likely to book when business responds to reviews

89%

of travelers said a thoughtful response to a negative review improved their impression of a business

Track & manage everything on the go with one of a kind WhatsApp integration

Always busy and on the go? We understand modern hoteliers. In addition to app/email notification, you can opt-in for one of a kind WhatsApp integration so you can keep track of time-sensitive customer feedback, provide review response input, approve review responses, right from your WhatsApp

Getting fake reviews? We’ve got you covered!

Although negatives reviews can’t be removed, there are a few that may violate TripAdvisor policies. If you feel a review does that, you can leave it to us and we’ve got your covered.

Strategic Management Reports

GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identifies areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.

Actionable operational intelligence from online reviews

Easy to understand operational insights from guest reviews. Designed and engineered for modern hoteliers, data presented in an actionable format – no need to spend hours to understand the metrics.

GuestTouch is the best decision I’ve made for this hotel so far.

"GuestTouch helped us generate reviews seamlessly from our guests. For hotels nowadays, we observed that some guests are increasingly using reviews as a threat/weapon or tool. The vast majority of our guests that had a great experience did not leave reviews, even when asked or solicited. This has changed now with GuestTouch. GuestTouch is the best decision I’ve made for this hotel so far."

Michael K

General Manager

GuestTouch makes it easy not having to worry about that aspect of the operations.

"GuestTouch has helped reduce the stress level associated with managing reviews and professionally engaging with guests on the various platforms. GuestTouch makes it easy not having to worry about that aspect of the operations. It easily pays for itself each month in time savings. It has been huge for our boutique portfolio. "

Kevin Thomas

Director of Operations

I appreciate GuestTouch and its team for what they do for us.

"Managing reviews daily is difficult for GM of a boutique property like us who has 100 other things to do. I appreciate GuestTouch and its team for what they do for us."

David Ramirez

Director of Sales

Review management with GuestTouch is much, much easier.

We have used several systems before, Review management with GuestTouch is much, much easier.

Vijay Patel

General Manager

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