Automatically collect fresh reviews, and get a pulse on all reviews across different sites like Google, Booking.com, Hostelworld, Expedia, TripAdvisor, and more, all in one place in a single dashboard. See trends, analysis, and professionally respond to reviews on major booking sites and Google that influence customers to book.
There are many barriers to write a review; search the right platform, search the right property, find the review link, log in or sign up, etc, this discourages most guests to write a review, which means your hotel misses out on potential good reviews. With GuestTouch, writing a review becomes as simple as click and leave a review.
Feedback uniquely designed puts regular surveys to shame. Easily collect proactive and actionable feedback and authentic reviews.
GuestTouch works closely with your team, monitors, and responds professionally to each review to make sure your property is perceived great by your potential customers. Draft compelling responses to each review with the help of our expert team and algorithmic prompts to make sure your property is perceived great.
Your guests are global. You can connect with your customers in the language they are comfortable with. Swahili, Spanish? French, we’ve got you covered!
Get the notification for reviews and guest feedback the way that suits you, to help you handle the issue right away.
Reports so good that your staff will love to read it. GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identifies areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.
Easy to understand operational insights from your guests’ reviews. Analytics engineered and designed to present the data in an actionable format – no need to invest valuable time to understand.
Generate great reviews across all major review sites to optimize your online presence. Quality matters, but so does quantity. GuestTouch’s integration seamlessly and get fresh reviews on sites like TripAdvisor and Google.
Collect a review or feedback from guests in an innovative way that you prefer: Email, SMS, or automate it by connecting your guest journey with PMS integration.
See a complete picture of your guest feedback and reviews. Understand the context of the guest’s journey from booking to stays. Data brings richer context to each feedback and allows you to make better-informed decisions. All this is automated and presented to you in an easy to understand format.
See what an all-in-one reviews solution can do for your hotel
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GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.
Instill confidence in travelers researching your property with hand-crafted management responses and have 100% responses everywhere.
Connect with your potential customers and guests at every stage of their journey.
Modern hotel website that drives higher guest engagement and conversion.